Kendra Bratley
Leasing
San Antonio
Summary
Reliable and detail-oriented professional with experience in logistics coordination, customer service, and leasing management. Skilled at handling high-value shipments, maintaining accurate records, and supporting team operations in fast-paced environments. Proven ability to adapt quickly, solve problems, and build strong working relationships. Committed to continuous learning and professional growth, with a strong track record of contributing to team goals and operational efficiency.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
1
1
Language
Work History
Leasing Assistant
The Werx
02.2025 - Current
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
Import Specialist
Deployed Services
02.2023 - 03.2025
- Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
- Conducted regular audits on imported goods to maintain accurate records and uphold regulatory compliance.
- Negotiated favorable contracts with suppliers for improved product quality and cost savings.
- Reduced shipment delays with thorough pre-shipment inspections and coordination with shipping companies.
- Developed strong relationships with international suppliers to ensure timely delivery of products.
Customer Service Representative
ARM Solutions
08.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Data Entry Intern
Functional Gains Therapeutics
01.2020 - 01.2021
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor in Business Administration - Finance
University of Texas Rio Grande Valley
Skills
- Problem Solving
- Data Entry & Reporting
- Adaptability
- Customer service
- Property management
- Quickbooks
- Call management
Timeline
Leasing Assistant
The Werx
02.2025 - Current
Customer Service Representative
ARM Solutions
08.2023 - 08.2024
Import Specialist
Deployed Services
02.2023 - 03.2025
Data Entry Intern
Functional Gains Therapeutics
01.2020 - 01.2021
Bachelor in Business Administration - Finance
University of Texas Rio Grande Valley
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