Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Bratley

Leasing
San Antonio

Summary

Reliable and detail-oriented professional with experience in logistics coordination, customer service, and leasing management. Skilled at handling high-value shipments, maintaining accurate records, and supporting team operations in fast-paced environments. Proven ability to adapt quickly, solve problems, and build strong working relationships. Committed to continuous learning and professional growth, with a strong track record of contributing to team goals and operational efficiency.

Overview

6
6
years of professional experience
2026
2026
years of post-secondary education
1
1
Language

Work History

Leasing Assistant

The Werx
02.2025 - Current
  • Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
  • Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
  • Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.

Import Specialist

Deployed Services
02.2023 - 03.2025
  • Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
  • Conducted regular audits on imported goods to maintain accurate records and uphold regulatory compliance.
  • Negotiated favorable contracts with suppliers for improved product quality and cost savings.
  • Reduced shipment delays with thorough pre-shipment inspections and coordination with shipping companies.
  • Developed strong relationships with international suppliers to ensure timely delivery of products.

Customer Service Representative

ARM Solutions
08.2023 - 08.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Data Entry Intern

Functional Gains Therapeutics
01.2020 - 01.2021
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
  • Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Bachelor in Business Administration - Finance

University of Texas Rio Grande Valley

Skills

  • Problem Solving
  • Data Entry & Reporting
  • Adaptability
  • Customer service
  • Property management
  • Quickbooks
  • Call management

Timeline

Leasing Assistant

The Werx
02.2025 - Current

Customer Service Representative

ARM Solutions
08.2023 - 08.2024

Import Specialist

Deployed Services
02.2023 - 03.2025

Data Entry Intern

Functional Gains Therapeutics
01.2020 - 01.2021

Bachelor in Business Administration - Finance

University of Texas Rio Grande Valley
Kendra BratleyLeasing
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