Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kendra Bratley

Katy,TX

Summary

Reliable and detail-oriented professional with experience in logistics coordination, customer service, and leasing management. Leasing professional with experience in managing the full leasing lifecycle, from attracting prospective residents to executing move-ins. Proven ability to build Community and driven resident satisfaction through exceptional customer service and engagement. Eager to apply strong negotiation and problem solving skills to exceed leasing goals. Skilled at handling high-value shipments, maintaining accurate records, and supporting team operations in fast-paced environments. Proven ability to adapt quickly, solve problems, and build strong working relationships.

Overview

6
6
years of professional experience

Work History

Leasing Assistant

The Werx
02.2025 - Current
  • Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
  • Converted prospects to residents by conducting compelling property tours, expertly showcasing home features and Community amenities to secure lease agreements
  • Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.

Import Specialist

Deployed Services
02.2023 - 03.2025
  • Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
  • Conducted regular audits on imported goods to maintain accurate records and uphold regulatory compliance.
  • Negotiated favorable contracts with suppliers for improved product quality and cost savings.
  • Reduced shipment delays with thorough pre-shipment inspections and coordination with shipping companies.
  • Developed strong relationships with international suppliers to ensure timely delivery of products.

Customer Service Representative

ARM Solutions
08.2023 - 08.2024
  • Managed approximately 40 incoming calls and emails
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Data Entry Intern

Functional Gains Therapeutics
01.2020 - 01.2021
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
  • Ensured data integrity through regular audits and validation of entered information, leading to consistent and reliable datasets.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Bachelor in Business Administration - Finance

University of Texas Rio Grande Valley
Edinburg, TX
12.2025

Skills

  • Property management software
  • Data Entry & Reporting
  • Adaptability
  • Customer service
  • Leasing and Resident relations
  • Quickbooks
  • Call management

Languages

Spanish
Professional Working

Timeline

Leasing Assistant

The Werx
02.2025 - Current

Customer Service Representative

ARM Solutions
08.2023 - 08.2024

Import Specialist

Deployed Services
02.2023 - 03.2025

Data Entry Intern

Functional Gains Therapeutics
01.2020 - 01.2021

Bachelor in Business Administration - Finance

University of Texas Rio Grande Valley

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