Kendra Braun
Hays
Summary
Former Professional Massage Therapist dedicated to creating welcoming and relaxing guest experience. Anticipates client needs and delivers therapeutic massage to boost wellness and alleviate symptoms. High-energy with experience in wide-ranging massage methods and techniques. Collaborates with staff and builds rapport with clients in high-end, challenging environments. Client-focused with 1 years of industry expertise. I am a knowledgeable and friendly therapist skilled at assessing joints and preparing client-specific massage plans. Help clients obtain maximum benefits from every session by managing all aspects of the process and customizing strategies for personal preferences and physical requirements. I stay on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. I am a dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Willing to take on any task to support team and help business succeed. Offers strong customer service and communication abilities.
Overview
3
3
years of professional experience
Work History
Massage Therapist
Rock Haven Day Spa
Hays, KS
03.2024 - 03.2026
- Delivered personalized massage therapies for diverse clientele, focusing on relaxation and pain relief.
- Utilized various techniques, including Swedish and deep tissue, to enhance client satisfaction.
- Maintained a clean and organized treatment environment, adhering to health and safety standards.
- Assisted in developing tailored wellness plans based on individual client assessments.
- Collaborated with team members to ensure seamless client experiences and service continuity.
- Engaged in ongoing professional development to stay current with industry trends and techniques.
- Cultivated strong relationships with clients through effective communication and empathy during sessions.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
Massage Therapist
Body & Soul Salon And Day Spa
Hays, KS
02.2023 - 03.2024
- Participated in promotional events to increase spa visibility and attract new clientele.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Addressed specific client concerns through targeted therapeutic massage interventions.
Store Manager
Dollar General Store
Hays, KS
01.2023 - 03.2023
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Oversaw inventory management, implementing effective stock control measures to reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Developed and executed merchandising strategies to enhance customer experience and increase sales volume.
- Ensured high standards of customer service by resolving issues promptly and effectively.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Victoria High Scool
Victoria, KS05-2016
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Social skills
- Treatment Planning
- Customer needs assessment
- Customer consultation
- Front desk management
- Sales expertise
- Service optimization
- Administrative procedures
- Administrative support
- Client satisfaction assessment
- Customer service
- Client relations
- Appointment scheduling
- Relationship building
- Effective communications
- Team collaboration
Timeline
Massage Therapist
Rock Haven Day Spa
03.2024 - 03.2026
Massage Therapist
Body & Soul Salon And Day Spa
02.2023 - 03.2024
Store Manager
Dollar General Store
01.2023 - 03.2023
High School Diploma -
Victoria High Scool