Kendra Bressler
Bowling Green
Summary
Dynamic Front Desk Receptionist with proven expertise at Hilton Home2 Suites, excelling in customer service and confidentiality handling. Streamlined check-in processes, enhancing guest satisfaction and reducing wait times. Adept in Microsoft Office and skilled in problem-solving, fostering a collaborative team environment while maintaining meticulous office organization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hilton Home2 Suites
08.2023 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Splash Universe Dundee
06.2023 - 08.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Organized and maintained files and records to ensure up-to-date documentation.
- Streamlined check-in processes, reducing wait times for guests.
Education
Bachelor of Science - Environmental Science
Bowling Green State University
Bowling Green, OH05-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Office organization
- Confidentiality handling
- Skilled in Microsoft Office, Google Workspace, Cloudbeds Software, and Property Engagement Platform (PEP) Software
Certification
- Certified Food Protection Manager, ServSafe - 05/2022 to 05/2027
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Front Desk Receptionist
Hilton Home2 Suites
08.2023 - 10.2024
Front Desk Receptionist
Splash Universe Dundee
06.2023 - 08.2023
Bachelor of Science - Environmental Science
Bowling Green State University
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