Kendra Brewer
Greeley
Summary
Compassionate Patient Advocate with experience at Osawatomie State Hospital, adept at enhancing patient satisfaction through proactive problem-solving and effective communication. Skilled in HIPAA compliance and resource utilization, I successfully fostered trust and rapport while addressing patient concerns, ensuring quality care and improved access to essential services.
Overview
28
28
years of professional experience
Work History
Patient Advocate
Osawatomie State Hospital
12.1996 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging psychiatric/medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
Education
High School Diploma -
Osawatomie High School
Osawatomie, KS05-1993
Skills
- Patient rights
- Proactive problem-solving
- Organized nature
- Resource utilization
- Quality assurance
- Verbal and written communication
- Decision-making support
- Relationship building
- Computer savvy
- Activity monitoring
- Legal compliance
- Conflict mediation
- Policy research
- Care improvement
- HIPAA compliance
- Policy understanding
Accomplishments
- Independent patient advocate for 10+ years
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Recognized as a consistently helpful and supportive professional by patients and staff alike.
- Documented and resolved grievances which led to hospital compliance and patient satisfaction.
- Resolve problems daily with first-rate strengths in conflict resolution and problem solving.
Timeline
Patient Advocate
Osawatomie State Hospital
12.1996 - Current
High School Diploma -
Osawatomie High School
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