Kendra Brockman

• Increasing bar revenue through development and marketing of featured cocktails.
• Orchestrated numerous private parties, business meetings and formal engagements.
• Up selling daily specials and beverage promotions to exceed daily sales goals.
• Assisting with specialty drinks orders by preparing on-demand items without delay.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Consulted with managers to organize special events and promotions.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Handled establishment social media accounts, increasing customer traffic and bolstering business.
• Developed drink menu with creative cocktails.
• Closed out cash register and prepared cashier report at close of business.
• Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.

• Provided customer records, account statements and copies of checks.
• Turned in excess cash to maintain drawer security.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Audited fellow teller currency to contribute to dual-control procedures.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

• Determined and documented loan conditions and communicated requirements and decisions.
• Ability to communicate compliance knowledge by understanding and managing multiple projects and deadlines at once with accurate coordination and compliance.
• Reviewed applications for insurance coverage and reports.
• Calculated group and individual renewal rates based on customers background.
• Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
• Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
• Answering inbound calls using outbound calling to follow up with customers.
• Created data spreadsheets for tracking, reporting data from agents to analyze production.

• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Kept records in CRM to maintain customer data.
• Drafted professional memos, letters and marketing copy to support business growth.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Managed multi-line phone system directing individuals to desired departments and providing general information about operations.
• Supported administrative duties by proofreading, transcribing and invoicing.

Completed 3 years of pre-requires