Kendra Brooks
Stockbridge,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator (Temp)
Winship Cancer Institute, Emory University
Decatur, GA
11.2023 - Current
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Supported clinical trial execution by coordinating with cross-functional teams and ensuring regulatory compliance.
- Review literature for related research developments and techniques, compile findings and generate reports.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Provided administrative support such as scheduling meetings, taking minutes, and organizing travel arrangements as needed for project success.
Front Desk PSR
Aylo Health Imaging Center
05.2022 - 10.2023
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Took copayments and compiled daily financial records.
Patient Access Representative
Grady Memorial Hospital Emergency Room
11.2021 - 05.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Office Manager
Rehab Medical
10.2018 - 11.2021
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Triage Assistant/Admissions
View Point Health
01.2017 - 06.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Staffing Coordinator/Clinical Chart Specialist
Georgia Regional Hospital
10.2018 - 06.2019
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
Substitute Teacher
KB Education Staffing Services LLC
02.2016 - 06.2017
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Education
Diploma -
Cnanewport Institute of Technology Healthcare
Stockbridge, GA2013
High School Diploma -
Luella High School
Locust Grove, GA2013
Skills
- Customer Service
- Microsoft Office Suite Expertise
- Inbound and Outbound Calling
- Schedule Coordination
- Data Entry
- Time Management
- Complex Problem-Solving
- HIPAA Guidelines
- Collaborative Environments
- Verbal and Written Communication
- Medical Terminology
- Account Management
- Team Collaboration
- Meeting Coordination
Timeline
Administrative Coordinator (Temp)
Winship Cancer Institute, Emory University
11.2023 - Current
Front Desk PSR
Aylo Health Imaging Center
05.2022 - 10.2023
Patient Access Representative
Grady Memorial Hospital Emergency Room
11.2021 - 05.2022
Staffing Coordinator/Clinical Chart Specialist
Georgia Regional Hospital
10.2018 - 06.2019
Office Manager
Rehab Medical
10.2018 - 11.2021
Triage Assistant/Admissions
View Point Health
01.2017 - 06.2020
Substitute Teacher
KB Education Staffing Services LLC
02.2016 - 06.2017
Diploma -
Cnanewport Institute of Technology Healthcare
High School Diploma -
Luella High School
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