Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kendra Brown

Beech Island,SC

Overview

25
25
years of professional experience

Work History

Senior Bank Teller

Synovus Bank
10.2022 - Current
  • Operate computer using various software programs to research, compile, calculate, input, update or change data.
  • Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
  • Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
  • Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
  • Answer telephone, take messages, relay or record information received, and distribute or file information to appropriate file or party and answer basic inquiries.
  • Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
  • Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
  • Collaborated with team members to continually improve processes and enhance overall branch performance.
  • Increased sales of bank products by proactively identifying customer needs and offering tailored solutions.
  • Establish and maintain logs and files of activities, duplicate and file information and distribute to appropriate areas
  • Answer, route, redirect, as well as make local telephone calls.
  • Receive, greet, escort, and/or direct clients.
  • Interface with customers and management to assist in accomplishing projects and task.

Financial Relationship Specialist

Regions Bank
07.2017 - 10.2022
  • Provides a consistent optimal customer experience, primarily handling customers' transactional needs, including but not limited to performing teller activities such as deposits, withdrawals, payments, and balancing
  • Respond to and answer questions and inquiries.
  • Answers customer inquiries regarding products and services, fulfills basic servicing requests, and opens basic Consumer products such as checking and savings accounts.
  • Receive, open, sort, and distribute mail.
  • Maintain confidentiality of acquired information
  • Establish and maintain filing systems, both electronic and paper

Patient Care Assistant

Jasper County Board of Disabilities and Special Needs
07.2007 - 08.2018
  • Maintained a clean, orderly and well-stocked environment
  • Observed and documented patient status and reported patient complaints to the case manager
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Assisted with adequate nutrition and fluid intake
  • Planned, prepared and served meals and snacks according to prescribed diets.

Cashier/Manager

Dollar General
10.2014 - 09.2016
  • Assist with training of less experienced personnel.
  • Delivered excellent customer service by greeting and assisting each customer
  • Addressed customer inquiries and resolved complaints
  • Stocked and restocked inventory when shipments were received
  • Perform inventory and/or bookkeeping functions as required.
  • Reorganized the sales floor to meet company demands.

Patient Care Assistant

University Private Duty
02.2007 - 07.2007
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Observed and documented patient status and reported patient complaints to the case manager.

Cashier

WalMart
06.2005 - 03.2007
  • Educated customers on product and service offerings
  • Offered exceptional customer service to differentiate and promote the company brand
  • Consulted with customers on the latest styles and trends.

Cashier/ Preparer

McDonalds
01.2000 - 05.2002
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
  • Kept drink stations clean and ready for service.

Cashier

Kmart
05.2003 - 06.2005
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Opened and closed the store, which included counting cash drawers and making bank deposits.

Education

Certified Nursing Assistant -

Aiken Technical College
Graniteville, SC

Certified Nursing Assistant -

Tender Care Training School
Augusta, GA

High School Diploma -

Silver Bluff High School
New Ellenton, SC
01.2001

Skills

  • Patience and Tolerance
  • Professionalism and Integrity
  • Cash handling expertise
  • Advanced problem solving
  • Fraud Detection Skills
  • Financial Transactions Management
  • Banking Software Proficiency
  • Customer Privacy Protection
  • Problem Resolution
  • Relationship Building
  • Operational Efficiency
  • Data Entry
  • Cash Handling Accuracy
  • Customer Relationship Management
  • 10-Key Data Entry
  • Daily Operations Support
  • Records Confidentiality

Accomplishments

  • Routinely helped as many as 50 customers each day in a high-volume retail outlet.
  • Contributed to a 10% drop in shoplifting through increased awareness and intervention measures.
  • Supervised team of three staff members.

Timeline

Senior Bank Teller

Synovus Bank
10.2022 - Current

Financial Relationship Specialist

Regions Bank
07.2017 - 10.2022

Cashier/Manager

Dollar General
10.2014 - 09.2016

Patient Care Assistant

Jasper County Board of Disabilities and Special Needs
07.2007 - 08.2018

Patient Care Assistant

University Private Duty
02.2007 - 07.2007

Cashier

WalMart
06.2005 - 03.2007

Cashier

Kmart
05.2003 - 06.2005

Cashier/ Preparer

McDonalds
01.2000 - 05.2002

Certified Nursing Assistant -

Aiken Technical College

Certified Nursing Assistant -

Tender Care Training School

High School Diploma -

Silver Bluff High School

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