Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Kendra Brown

Hurricane

Summary

To take care of people and their needs, and to make sure everyone is taking care of in a loving caring way

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Receptionist

Cleaning Solutions
10.2024 - Current
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Resolved customer problems and complaints.

CNA/Volunteer Coordinator

Canyon Home Care and Hospice
02.2018 - 03.2024
  • Communicated regularly with family members regarding patient progress and concerns, establishing open lines of dialogue for better collaboration in care planning efforts.
  • Supported patients'' personal hygiene needs, ensuring dignity and cleanliness.
  • Delivered high-quality care to patients in facilitys and Homes.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Participated in ongoing training opportunities to stay current on best practices in the field of nursing assistance.
  • Contributed to a positive healthcare environment through effective communication and teamwork.

PCT

St. George Regional Hospital
01.2014 - 01.2018
  • Shower, ADL’s, Assisting the Nurse, Personal Cares
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

CNA Class -

Ridge View CNA
St. George, UT
01.2012

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Snow Canyon High
St. George, UT
01.2008

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Customer and client relations
  • Data inputting
  • Information protection

Accomplishments

  • Recognized by customers and News paper for expedient and effective service.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Assisted management with the training of new staff members.

Certification

  • HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Hospice and Palliative Nurse Assistant (CHPNA) - Hospice and Palliative Credentialing Center.
  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.

Languages

English
Full Professional

Timeline

Receptionist

Cleaning Solutions
10.2024 - Current

CNA/Volunteer Coordinator

Canyon Home Care and Hospice
02.2018 - 03.2024

PCT

St. George Regional Hospital
01.2014 - 01.2018

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Snow Canyon High

CNA Class -

Ridge View CNA
Kendra Brown