Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Broyles-Falldine

Freelance Virtual Assistant
Fayetteville,AR

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering three years of experience providing quality administrative support to clients.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

Warby Parker
08.2021 - 06.2022
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Social Media Manager

Hometown Real Estate
04.2019 - 08.2020
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Increased customer engagement through social media.
  • Data entry for MLS listings.
  • Creating event campaigns on social media.
  • Responding to customer inquiries.
  • Appointment setting.

Education

Associate of Arts - General Studies

Collin College
Frisco, TX
05.2001 -

Skills

Appointment Scheduling

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Timeline

Customer Support Specialist

Warby Parker
08.2021 - 06.2022

Social Media Manager

Hometown Real Estate
04.2019 - 08.2020

Associate of Arts - General Studies

Collin College
05.2001 -

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Kendra Broyles-FalldineFreelance Virtual Assistant