Kendra Broyles-Falldine
Freelance Virtual Assistant
Fayetteville,AR
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering three years of experience providing quality administrative support to clients.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Warby Parker
08.2021 - 06.2022
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Social Media Manager
Hometown Real Estate
04.2019 - 08.2020
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Data entry for MLS listings.
- Creating event campaigns on social media.
- Responding to customer inquiries.
- Appointment setting.
Education
Associate of Arts - General Studies
Collin College
Frisco, TX 05.2001 -
Skills
Appointment Scheduling
Technical Troubleshooting
Customer Relationship Management (CRM)
Paperwork Processing
Data Entry
Product Knowledge
Active Listening
Conflict Resolution
Computer Proficiency
Microsoft Office Suite
Critical Thinking
Administrative Support
Proofreading
Customer Service
Research
Scheduling
Spreadsheets
Timeline
Customer Support Specialist
Warby Parker
08.2021 - 06.2022
Social Media Manager
Hometown Real Estate
04.2019 - 08.2020
Associate of Arts - General Studies
Collin College
05.2001 -