Kendra Buchanan
Lee’s Summit,MO
Summary
Highly organized, detail-oriented and dependable professional with experience managing diverse general liability, bodily injury, and property damage claims on behalf of multiple clients. Skilled in handling claims in a fast-paced and customer service oriented environment. Known for exceptional file quality and successful at managing multiple priorities while maintaining accuracy with a positive attitude. Seeking to transition into Human Resources, bringing strong communication skills, conflict resolution, and compliance-driven decision making to support HR operations.
Overview
17
17
years of professional experience
Work History
Third-Party Administrator Claims Adjuster
Riverwood Claims Management, Inc.
10.2023 - Current
- Coordinates communication between clients, customers and vendors, ensuring clarity and timely resolution of claims.
- Manages general liability, bodily injury and property damage claims for multiple clients, each with unique reporting and handling requirements, while maintaining organization and attention to detail.
- Conducts thorough investigations using statements, photos, incident reports, and medical documentation.
- Interprets policy language and applies client-specific authority levels to determine coverage and liability.
- Establishes and maintains accurate reserves; provides timely and detailed claim reporting per client protocols.
- Negotiates settlements within authority while balancing client objectives, exposure and legal considerations.
- Oversees litigated files, collaborating with defense counsel and clients on strategy, budgets and settlement planning.
- Meets strict service-level agreements, including contact timelines, documentation, and diary compliance.
West Zone Regionalized Auto Claims Representative
Farmers Insurance
03.2016 - 10.2023
- Served as the primary point of contact for customers throughout the claims process.
- Educated policyholders on claims process, enhancing customer satisfaction through clear communication.
- Communicated and collaborated with other claim specialists, and external vendors, to facilitate claim resolution for customers.
- Maintained ownership of claim through resolution of all exposures, ensuring compliance with company policies and procedures.
- Proactively investigated and negotiated settlement of non-injury auto physical damage claims, which included single and multi-vehicle losses with coverage and liability issues requiring in depth investigation and analytical skills.
- Managed workload of auto and property damage exposures in compliance with regulatory requirements.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Assisted and worked closely with department employees who were out of the office to handle and document files and to maintain active diary and resolution plan on open files.
- Trained and mentored new team members on claims handling procedures and best practices, fostering a supportive work environment.
Auto Property Damage Estimating Adjuster
Farmers Insurance
07.2013 - 03.2016
- Wrote, reviewed, and adjusted physical damage estimates for repairable vehicles with minor to moderate damages.
- Coordinated with body shops to evaluate necessary repairs and determine extent of damage.
- Issued and authorized claim payments to customers and repair facilities.
- Managed rental claims through communication with customers, repair facilities, rental vendors, and claim adjusters.
Auto Liability and Coverage Claims Adjuster
Farmers Insurance
02.2009 - 07.2013
- Worked productively in a fast-paced work environment to process large volumes of claims.
- Analyzed claim information to determine coverage and liability, facilitating timely decision-making with accurate and positive outcomes.
- Mentored and trained other department employees on proper handling and evaluation of auto claims.
- Monitored and supervised team performance, enforcing compliance with corporate claims processes and procedures.
Education
Bachelor Of Business Administration - Business Management And Marketing
Pittsburg State University
Pittsburg, KSSkills
- Attention to detail
- Effective communication
- Customer Service
- Computer Skills
- Adaptability
- Teamwork and Collaboration
- Decision-Making
- Critical Thinking and Negotiation
Timeline
Third-Party Administrator Claims Adjuster
Riverwood Claims Management, Inc.
10.2023 - Current
West Zone Regionalized Auto Claims Representative
Farmers Insurance
03.2016 - 10.2023
Auto Property Damage Estimating Adjuster
Farmers Insurance
07.2013 - 03.2016
Auto Liability and Coverage Claims Adjuster
Farmers Insurance
02.2009 - 07.2013
Bachelor Of Business Administration - Business Management And Marketing
Pittsburg State University