Kendra Buford-Collins
Frisco,Texas
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
People Director, Marketing & Membership
Sam’s Club - Sam’s West Inc.
01.2021 - Current
- Collaboration with stakeholders to develop strategic initiatives aligned with organizational goals.
- Led change management efforts during organizational transitions, mitigating disruptions and maintaining morale among team members.
- Provided guidance to leadership and managers of people on performance management including feedback, disciplinary actions, improvement planning.
- Discovered and helped resolved complex employee issues that affected management and business decisions.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated onboarding sessions for new hires
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Conducted annual compensation reviews to ensure pay accurately reflects industry standards, experience, background and performance.
- Established succession planning processes to ensure leadership continuity within the company.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
Health & Wellness Senior Human Resource Manager
Wal-Mart Stores, Inc.
01.2014 - 01.2021
- Collaborated with divisional senior vice president to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Facilitated open forums between employees and management to foster trust-building dialogue and promote transparency.
- Implemented succession planning processes, preparing the organization for future leadership transitions.
- Spearheaded diversity and inclusion strategies, resulting in a more inclusive workplace culture.
- Championed change management initiatives, enabling smoother transitions during periods of growth or restructuring.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Regional Senior Compliance Manager
Wal-Mart Stores, Inc.
01.2010 - 01.2014
- Advised regional and market leaders of regulatory risks in business processed and provided recommendations for improvement.
- Conducted thorough investigations of reported incidents, mitigating potential risks and ensuring appropriate resolution.
- Spearheaded regional training initiatives to ensure consistent understanding of compliance requirements across all teams.
- Established a culture of integrity by promoting ethical behavior and fostering open communication channels for reporting potential violations.
- Provided expert guidance on complex regulatory matters, serving as a trusted resource for colleagues and senior leadership alike.
- Managed relationships with external auditors, facilitating smooth audit processes and timely resolutions of identified issues.
- Coordinated responses to governmental inquiries or examinations, demonstrating preparedness and commitment to cooperation with regulators.
- Ensured timely completion of mandatory training modules across all departments, emphasizing the importance of adherence to legal requirements and corporate guidelines.
- Leveraged data analytics tools to identify patterns indicative of emerging risks or areas requiring targeted intervention efforts.
Human Resource Manager
Wal-Mart Stores, Inc.
01.2008 - 01.2010
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
- Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
Realty Manager
Wal-Mart Stores, Inc.
02.2005 - 01.2008
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format.
- Monitored payment of common area maintenance billings.
- Drafted Easement Covenants and Restrictions (ECR) amendments.
- Assisted stores with various issues involving environmental state and local compliance laws and regulations.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high.
Education
Juris Doctorate Degree -
University of Arkansas School of Law
Fayetteville, AR05.2004
Bachelor of Arts Degree, English -
University of Central Arkansas
Conway, AR05.2001
Skills
- Strategic Thinking
- Innovation Fostering
- Organizational Structuring
- Work Planning and Prioritization
- People Management
- Analytical Thinking
- Performance Improvement
- Complex Problem-Solving
Activities
- Texas Association of Realtors Member
- Arkansas Bar Member
- North Texas Food Bank Volunteer
References
Available Upon Request
Timeline
People Director, Marketing & Membership
Sam’s Club - Sam’s West Inc.
01.2021 - Current
Health & Wellness Senior Human Resource Manager
Wal-Mart Stores, Inc.
01.2014 - 01.2021
Regional Senior Compliance Manager
Wal-Mart Stores, Inc.
01.2010 - 01.2014
Human Resource Manager
Wal-Mart Stores, Inc.
01.2008 - 01.2010
Realty Manager
Wal-Mart Stores, Inc.
02.2005 - 01.2008
Juris Doctorate Degree -
University of Arkansas School of Law
Bachelor of Arts Degree, English -
University of Central Arkansas
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