Kendra Buggey
Anchorage,AK
Summary
Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating members on banking services and products and recommending best options to meet long- and short-term needs. Strong operational skills for audit and compliance, and risk management.
Overview
11
11
years of professional experience
Work History
Floating Assistant Branch Manager
Nuvision Credit Union
Anchorage Alaska
11.2019 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Maintained friendly and professional member interactions.
- Complied with regulatory guidelines and requirements.
Assistant Branch Manager
Denali Federal Credit Union
Anchorage, AK
10.2018 - 11.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to memberr concerns, working with manager to significantly raise member satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced member satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Reviewed credit applications for risk factors and credit worthiness.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Financial Services Officer
Denali Federal Credit Union
Anchorage, AK
11.2016 - 09.2019
- Improved member satisfaction with timely resolution of account inquiries and issues.
- Built trusted relationships with clients to foster loyalty and promote referrals within the community.
- Increased revenue by identifying cross-selling opportunities and promoting additional financial products to clients.
- Ensured smooth transactions by accurately processing loan applications, account openings, and various banking services requests.
- Handled escalated client concerns diplomatically, finding satisfactory resolutions while adhering to company policies.
- Completed comprehensive credit assessments to minimize potential losses from non-performing loans.
- Regular teller transactions, deposits, withdraws, wires, transfers, online banking assistance, account maintenance (adding joint owners, updating addresses/phone numbers/ updating names)
Sales Associate
Michael Kors
Anchorage, AK
09.2015 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Assistant Store Manager
Famous Footwear
Anchorage, AK
08.2015 - 11.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Cross sold store memberships
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Sales Associate
Famous Footwear
Anchorage, AK
08.2013 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Loss prevention
Education
High School Diploma -
SAVE HIGH SCHOOL
Anchorage, AK05.2016
Skills
- Banking
- Operations Management
- Business Development
- Team Development
- Compliance Management
- Audit preparation
- Staff education and training
- Loan application evaluation
- Account Analysis
- Relationship building and management
- Employee Scheduling
- Staff Management
- Loans
- Risk Management
- Annual budget development
- Risk Assessment
- Cash Handling
- Financial software
- Resource Management
- Team Player
- Relationship Building
- Approachable
- Conflict Resolution
- Strong team-builder
- Coaching and Mentoring
- Member Relationships
- Staff Training
- Interviewing and Hiring
- Proficient in Excel
- Proficient in Word
- Verbal/written communication
- Security and Safety Protocols
- Goals and performance
- Performance Reviews
- Federal Regulations
- Staff recruitment
- Complex Problem-Solving
- Staff Training and Development
- Member Service
- Positive Attitude
- Multitasking
- Goal Setting
- Active Listening
- Self Motivation
- Team building
Timeline
Floating Assistant Branch Manager
Nuvision Credit Union
11.2019 - Current
Assistant Branch Manager
Denali Federal Credit Union
10.2018 - 11.2019
Financial Services Officer
Denali Federal Credit Union
11.2016 - 09.2019
Sales Associate
Michael Kors
09.2015 - 11.2017
Assistant Store Manager
Famous Footwear
08.2015 - 11.2016
Sales Associate
Famous Footwear
08.2013 - 09.2015
High School Diploma -
SAVE HIGH SCHOOL