Kendra Byers
DETROIT LAKES,MN
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
Work History
Housekeeper
The Lodge on Lake Detroit
Detroit Lakes, MINNESOTA
10.2019 - 11.2024
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Sorted and counted linens and organized in storage areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Assisted in laundry services including washing, drying, and folding linens.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Ensured that all health standards were met during cleaning operations.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Responded to requests from guests regarding housekeeping needs.
- Sanitized all areas of the hotel lobby and public restrooms.
- Checked inventory for required supplies and made lists for needed cleaning products.
Receptionist
Smart Style Salon
Detroit Lakes, MINNESOTA
09.2017 - 05.2019
- Compiled data from various sources into organized reports for management review.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Assisted with onboarding of new employees by providing orientation information and support.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Assisted in training new receptionists on proper use of the salon software system.
- Addressed return customers by name to develop customer-company relationships.
- Maintained up-to-date records of customer visits and purchases.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Organized special events for the salon including promotional activities, product launches or special discounts.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Provided information about services, products and prices to customers.
Education
Some College (No Degree) - Medical Receptionist
M State
Detroit Lakes, MNSkills
- Restroom detailing
- Linen replenishment
- Deep cleaning
- Cleaning techniques
- Ergonomics and safety training
- Linen replacement
- Teamwork
- Inventory control
- Multitasking and organization
- Commercial and residential cleaning
- Housekeeping
- Building maintenance
- Scheduling
- Bookkeeping
- Microsoft office specialist certified
- Positive and professional
- Business operations
- Business administration
- Scheduling appointments
- Customer/Client relations
- Front desk operations
- Verbal and written communication
- Documentation and reporting
- Organization skills
Timeline
Housekeeper
The Lodge on Lake Detroit
10.2019 - 11.2024
Receptionist
Smart Style Salon
09.2017 - 05.2019
Some College (No Degree) - Medical Receptionist
M State
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