Kendra Byrd
Washington,DC
Summary
Medical insurance professional with proven track record in handling insurance claims and policy adherence. Known for ensuring accuracy in claim processing and effectively addressing issues. Possesses collaborative mindset and adaptability, contributing to team success and meeting organizational goals. Key competencies include regulatory knowledge and problem-solving abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing/Medical Insurance Specialist
Center For Brain and Spine
02.2024 - Current
- Manage patient appointments and billing inquiries in a high-volume private neurosurgeon office, maintaining clear, organized records.
- Verify patients' insurance coverage, ensuring accuracy to streamline claims processing and minimize billing delays.
- Reconcile co-payment charges, maintaining precise billing records and processing insurance claims effectively.
- Assist patients with billing questions and provide clear communication about insurance policies and payment options.
Registered Behavior Technician
Ally Behavior Centers
05.2023 - 08.2023
- Delivered 1:1 ABA therapy to young children with ASD, under the guidance of a board-certified behavior analyst.
- Communicated with caregivers about treatment plans, collecting data remotely and using online data collection software.
- Developed strong interpersonal skills and the ability to manage patient care remotely.
Front Desk Receptionist/Security
Admiral Security Services, Inc.
11.2019 - 11.2021
- Conducted security protocols, ensuring a safe environment for clients, employees, and visitors.
- Provided assistance to customers and visitors, developing skills in customer service and situation management.
- Provided excellent customer service, handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate/Assistant Manager
DTLR
03.2016 - 06.2018
- Supervised daily operations and resolved customer issues to ensure exceptional service.
- Managed inventory, coordinated scheduling, and implemented sales strategies to enhance store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Nursing
UDC CC
WashingtonHigh School Diploma -
Perry Street Prep PCS
Washington, DC06-2014
Skills
- Patient confidentiality
- Payment posting
- Medical record review
- Insurance claims processing
Certification
- RBT(registered behavior technician) Certification
- First Aid/CPR/AED Certified
Languages
American sign language
Native or Bilingual
Spanish
Elementary
Timeline
Billing/Medical Insurance Specialist
Center For Brain and Spine
02.2024 - Current
Registered Behavior Technician
Ally Behavior Centers
05.2023 - 08.2023
Front Desk Receptionist/Security
Admiral Security Services, Inc.
11.2019 - 11.2021
Sales Associate/Assistant Manager
DTLR
03.2016 - 06.2018
- RBT(registered behavior technician) Certification
- First Aid/CPR/AED Certified
No Degree - Nursing
UDC CC
High School Diploma -
Perry Street Prep PCS
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