KENDRA CABALLERO
Summary
Driven and resourceful administrative professional with ten plus years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
15
15
years of professional experience
Work History
Product Support Specialist
TurboTax, Quickbooks
09.2022 - Current
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
Flight Attendant
American Airlines
10.2022 - 05.2023
- Worked on-call for 46 hours of domestic flights per month
- Met with flight team 1 hour prior to boarding to discuss flight path, conduct safety checks, and prepare for harsh weather
- Inspected and cleaned the cabin, bathrooms, and door handles, reducing instances of illness by 16%
- Served between 80-210 passengers per flight by providing snacks/beverages, answering questions, and assisting passengers with luggage and seating arrangements.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Executive Assistant
Department Of Mental Health And Hygiene
10.2017 - 08.2022
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
- Trained junior office staff in correct procedures and reporting requirements
- Processed travel expenses and reimbursements for executive team and senior management group
- Created expense reports, budgets and filing systems for management team.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Clerical Associate/ Procurement Analyst
HRA Office of Contracts
11.2010 - 10.2017
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations
- Maintained internal inventory of supplies and equipment
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
- Improved procurement efficiency by streamlining processes and implementing cost-saving strategies.
- Analyzed supplier performance for better contract negotiations and long-term partnerships.
Administrative Assistant
HRA, Home Energy Assistance, HEAP
09.2008 - 10.2010
- Maintained staff directory and company policy handbook for human resources department
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Executed record filing system to improve document organization and management
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Science - Business Administration
William H. Maxwell High School, Medgar Evers Community College
Brooklyn, NYSkills
- Inquiry Response
- Supply Ordering
- Budget Preparation
- Microsoft Office
- Office Management
- Meeting Agenda Preparation
- Executive Presentations
- Record keeping and Documentation
- Travel Arrangement Coordination
- Staff Management
- Quality Control
- Database Management
Timeline
Flight Attendant
American Airlines
10.2022 - 05.2023
Product Support Specialist
TurboTax, Quickbooks
09.2022 - Current
Executive Assistant
Department Of Mental Health And Hygiene
10.2017 - 08.2022
Clerical Associate/ Procurement Analyst
HRA Office of Contracts
11.2010 - 10.2017
Administrative Assistant
HRA, Home Energy Assistance, HEAP
09.2008 - 10.2010
Bachelor of Science - Business Administration
William H. Maxwell High School, Medgar Evers Community College