Kendra Carpenter
Clover,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Big Deal Closeouts LLC
York, SC
06.2018 - 12.2023
- Work with lead manager to coordinate operations
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Customer Service Representative
Sitel
Remote
11.2013 - 05.2017
- Take customer calls, answer customer questions confirm customer orders
- Set up and activated customer accounts.
- Developed strong relationships with customers by providing personalized assistance and support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Excelled in exceeding daily credit card application goals.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Patient Observer
Piedmont Healthcare
Rock Hill
02.2010 - 09.2014
- Sits with patient who needs specialize attention, or Monitoring
- Performed basic physical assessments including temperature, pulse rate, respiration rate and blood pressure measurements.
- Conducted regular rounds of patient rooms to ensure safety and comfort.
- Planned and served meals and snacks to patients according to prescribed diets.
- Collected specimens from patients for laboratory testing purposes.
- Observed behavior patterns for changes that may indicate a potential problem or concern for the patient's health status.
- Documented patient activities, problems with coverage, and hospital actions.
Education
College - Medical office
York Technical College
Rock Hill, SC05-2019
Skills
- Assistant Manager Experience
- Cash Handling
- Vital Signs
- Sales
- Retail Management
- Cleaning Experience
- Recruiting
- Supervising Experience
- Patient Care
- Customer service
- Computer skills
- Merchandising
- Restaurant Management
- Employee Scheduling
- Recruiting and Interviewing
- Customer Rapport
Websites
Timeline
Assistant Manager
Big Deal Closeouts LLC
06.2018 - 12.2023
Customer Service Representative
Sitel
11.2013 - 05.2017
Patient Observer
Piedmont Healthcare
02.2010 - 09.2014
College - Medical office
York Technical College
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