Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kendra Casteleyn

Kendra Casteleyn

Bulverde

Summary

Experienced in driving operational excellence and cultivating strategic partnerships, eager to utilize expertise in critical thinking, leadership, organization, and communication as VP of Operations at Peak Dental Services. Proven track record in building relationships to drive acquisitions and support company growth. Committed to exceeding expectations and delivering results. Dedication to continuous improvement and innovative problem-solving. Valuable asset in optimizing operational efficiency and driving sustainable success.

Overview

12
12
years of professional experience

Work History

Director of Operations

Sonrava Health ( Brident Dental and Orthodontics)
02.2019 - Current
  • Liaising with superiors to make decisions for operational activities and set strategic goals
  • Planning and monitoring the day-to-day running of business to ensure smooth progress
  • Compiling company budget and growth strategy
  • Displayed financial responsibility through P&L management.
  • Maintained live Excel spreadsheet to provide real-time positions and P&L for over portfolio managers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improving the business processes for each LOB through analysis and collaboration
  • Overseeing finances, quality control, and even human resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored budget and utilized operational resources.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Regional Specialty Manager

Brident Dental & Orthodontics
03.2018 - 02.2019
  • Manage specialty operations, related specifically to Implants and restorations, for all Texas locations
  • Train and educate patient care coordinators to understand all clinical aspects of implants, restorations, periodontics, prosthodontics and oral surgery
  • Train patient care coordinators to overcome sales objections to help increase case acceptance
  • Gather, analyze and interpret data to compile reports for offices, supervisors and Regional management teams
  • Facilitate specialty orders between Specialty Doctors and procurement.

Business Manager

Brident Dental & Orthodontics
04.2017 - 03.2018
  • Oversee and monitor all LOB in the office to ensure they are functioning at the optimum level
  • Manage daily, weekly, bi-monthly and monthly reports
  • Increase the offices case acceptance by building strong front and back office teams
  • Process patients refund requests and chart edits
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Perform disciplinary action when necessary
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Conduct daily morning huddles, monthly meetings and team building activities

RDA Floor Supervisor

Brident Dental
02.2017 - 04.2017
  • Supervising all clinical staff
  • Ensure all clinical aspects of the clinic are functioning in an orderly and proficient manner
  • Promoting a positive office image and maintaining positive patient relations
  • Maintaining the proper sterilization procedures.
  • Training new hires and existing RDA’s
  • Monitor and maintain OSHA regulations and company policy’s
  • Complete dental equipment- request repairs as needed
  • Ordering dental supplies and keep accurate inventory of supplies
  • Complete corrective action for audits or checklist conducted by auditors
  • Set up operatory for scheduled treatment
  • Assist in patient treatment
  • Confirm lab cases are ready for delivery

Lead Dental Assistant

UTHSC San Antonio Dental School
06.2013 - 02.2017
  • Company Overview: Oral and Maxillofacial Department
  • Provides skilled assistance to professional dental staff and dental students in a clinic setting, which involves patient-related research efforts.
  • Responsibilities include providing skilled assistance in planning, managing, coordinating, and delivering treatment related to research.
  • Performs dental radiography work i.e.: CBCT, PANO, PA, PA/ LA
  • May assist in the development and revision of training procedures and assist in the training of dental students.
  • Keeps records of appointments, examinations, treatments, and supplies.
  • Assist the prosthodontist whose specializes in all on four dentures, TMJ specialist and oral maxillofacial surgeons.
  • Managed the cosmetics surgeon and assist with Botox, fillers and facial cosmetic surgeries
  • Monitored patient comfort and safety during dental procedures.

Education

RDA - Honors -

Kaplan College
San Antonio, TX
01.2013

High School Diploma - undefined

Madison High School
San Antonio, TX
01.2007

Skills

  • Implementation of strategic plans
  • Management skills training
  • Budget oversight
  • Operational enhancements
  • Mergers and acquisitions integration
  • Sales coaching
  • Teamwork and collaboration
  • P&L management
  • Key performance indicator management

Accomplishments

  • Supervised team of 60+ staff members.
  • Collaborated with team of 6 in the development of Core 6 operations guide for DO,BM and PCC
  • Achieved Positive EBITA for negative offices by completing weekly performance calls and overseeing day to day performance with accuracy and efficiency.
  • Oversaw 15-18 offices from acquisitions and transitioned team members to new business goals and company policy.

Timeline

Director of Operations

Sonrava Health ( Brident Dental and Orthodontics)
02.2019 - Current

Regional Specialty Manager

Brident Dental & Orthodontics
03.2018 - 02.2019

Business Manager

Brident Dental & Orthodontics
04.2017 - 03.2018

RDA Floor Supervisor

Brident Dental
02.2017 - 04.2017

Lead Dental Assistant

UTHSC San Antonio Dental School
06.2013 - 02.2017

High School Diploma - undefined

Madison High School

RDA - Honors -

Kaplan College

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