Kendra Cervantes
Wolfforth
Summary
Highly organized and dependable professional with a well-rounded background in marketing support, customer service, and administrative operations. Known for strong communication skills, attention to detail, and the ability to multitask in fast-paced environments. Brings a proactive, adaptable approach with a proven work ethic and a strong focus on delivering quality results and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Marketing Specialist
Monarch Investment & Management Group
Lubbock
08.2022 - Current
- Developed targeted marketing campaigns to enhance brand awareness and engagement.
- Collaborated with cross-functional teams to create cohesive promotional materials.
- Conducted market research to identify trends and consumer preferences.
- Managed social media accounts to increase online presence and interaction.
- Coordinated events and trade shows to showcase company offerings effectively.
- Analyzed campaign performance data to refine marketing strategies and tactics.
- Assisted in budget management for various marketing initiatives and projects.
- Created engaging content for website, newsletters, and other digital platforms.
- Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
- Analyzed consumer behavior and market trends to create effective marketing campaigns.
Assistant Property Manager
Stone Lake Apartments
Lubbock
01.2020 - 08.2022
- Served as primary point of contact for residents, resolving concerns related to maintenance, complaints, and lease issues
- Managed leasing activities including advertising vacancies, touring prospects, screening applications, and processing renewals and terminations
- Coordinated maintenance requests, vendor scheduling, inspections, and property upkeep
- Handled financial responsibilities including rent collection, budget tracking, and preparation of financial reports
- Maintained resident files, processed correspondence, and prepared legal notices in compliance with company policies
- Assisted residents with lease agreements and property inquiries.
- Coordinated maintenance requests and scheduled service appointments for tenants.
- Conducted property inspections to ensure compliance with community standards.
Leasing Consultant
The Park Apartments
Lubbock
06.2018 - 01.2020
- Assisted prospective tenants with property tours and leasing inquiries.
- Managed lease documentation and ensured compliance with regulations.
- Coordinated tenant move-ins and move-outs effectively and efficiently.
- Maintained accurate records of tenant applications and lease agreements.
- Conducted market research to support competitive rental pricing strategies.
- Responded to tenant maintenance requests and coordinated service schedules.
- Facilitated communication between tenants and property management for issue resolution.
- Organized community events to enhance tenant engagement and satisfaction.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Education
High School Diploma -
Monterey High School
Lubbock, TX05-2004
Skills
- Marketing strategy
- Content creation
- Market research
- Social media management
- Data analysis
- Campaign planning
- Brand development
- Customer engagement
- Budget management
- Event coordination
- Effective communication
- Product marketing
- Project management
References
References available upon request.
Timeline
Marketing Specialist
Monarch Investment & Management Group
08.2022 - Current
Assistant Property Manager
Stone Lake Apartments
01.2020 - 08.2022
Leasing Consultant
The Park Apartments
06.2018 - 01.2020
High School Diploma -
Monterey High School