Summary
Overview
Work History
Education
Skills
Certification
Practical Nursing Clinical Rotations
Languages
Timeline
Generic

Kendra Chambers

Detroit,MI

Summary

Dedicated healthcare professional with over 17 years of diverse experience in patient access, patient care, and sterile processing. Demonstrates a proven ability to efficiently coordinate busy front offices, accurately register and schedule patients, and support surgical teams while prioritizing a patient-first approach. Recognized for exceptional communication skills, leadership capabilities, and expertise in training new hires. Proficient in major EMR systems including Epic, Cerner, and Allscripts, as well as SPM for instrument tracking. Actively pursuing nursing education with the goal of obtaining LPN licensure by April 2026.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Home Health Provider

DHS - Aging And People With Disabilities
12.2023 - Current
  • Provide in home support with ADLs, meal prep, medication reminders, and light housekeeping.
  • Observe and report condition changes; coordinate appointments and transportation.
  • Maintain accurate logs for MDHHS Home Help requirements and timekeeping.

Travel Certified Sterile Prep Technician

TRA (various Hospital Assignments)
03.2024 - 09.2025
  • Decontaminated, assembled, and sterilized surgical instruments with meticulous accuracy.
  • Prepared trays for scheduled and add on cases; prioritized STAT needs to prevent delays.
  • Operated sterilization equipment to ensure compliance with industry standards.
  • Implemented inventory management processes for surgical instruments and supplies.
  • Inspected sterile package integrity prior to distribution.

Travel Certified Sterile Prep Technician

Tekgo
07.2023 - 11.2023
  • Adapted to multiple hospital workflows and standards while maintaining tray quality and completeness.
  • Sterilized surgical instruments and equipment using steam, chemical, and gas methods.
  • Ensured compliance with safety standards and infection control protocols in sterile processing area.
  • Conducted routine inspections of sterilization equipment to maintain optimal performance and safety.
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.

Patient Registration Specialist

Detroit Receiving Hospital
03.2020 - 11.2023
  • Registered patients, verified insurance, and updated demographics in EMR with high accuracy.
  • Explained consent, financial responsibility, and prepared charts to streamline clinical workflow.
  • Delivered calm, professional service in a high volume, fast paced environment.
  • Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
  • Coordinated scheduling of appointments, optimizing patient flow and reducing wait times.

Certified Sterile Processing Coordinator

Beaumont/Corewell Health
02.2021 - 07.2023
  • Coordinated daily SPD workflow, tray assignments, and case cart accuracy for surgical services.
  • Trained and mentored new technicians; reinforced AAMI, IFU, and infection control standards.
  • Partnered with OR leadership to troubleshoot instrument availability and turnaround time.
  • Managed sterilization processes for surgical instruments and equipment, ensuring compliance with safety standards.
  • Operated and maintained autoclaves, ultrasonic cleaners, and other sterilization equipment to enhance efficiency.
  • Trained new staff on sterile processing protocols and best practices, fostering a culture of quality assurance.
  • Conducted regular inspections of sterilized items to verify cleanliness and functionality before distribution to operating rooms.
  • Collaborated with surgical teams to evaluate instrument needs, optimizing preparation for various procedures.

Certified Sterile Processing Technician

Beaumont/Corewell Health
11.2019 - 02.2021
  • Processed, assembled, and sterilized instruments; documented cycles and load contents in SPM.
  • Streamlined instrument inventory management processes, reducing supply discrepancies and improving workflow efficiency.
  • Developed training materials on sterile techniques and infection control measures, enhancing staff knowledge base.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.

Lead Patient Care Technician

Detroit Receiving Hospital
09.2009 - 07.2019
  • Served as Lead PCA for 5 years; trained and onboarded new hires on unit procedures and safety.
  • Supported nursing staff with vitals, mobility, hygiene, specimen collection, and observation.
  • Recognized for teamwork, communication, and safe, compassionate care.
  • Supervised daily operations of patient care team to ensure high-quality service delivery.
  • Mentored and trained junior technicians in best practices for patient care and safety protocols.
  • Monitored patient vital signs and reported changes to nursing staff for timely intervention.
  • Assisted in training new staff on equipment usage, safety measures, and emergency protocols.

Medical Office Manager

Home Physicians Group
12.2013 - 08.2016
  • Oversaw daily operations ensuring compliance with healthcare regulations and protocols.
  • Implemented efficient scheduling systems to optimize patient flow and resource allocation.
  • Trained and mentored administrative staff, fostering a collaborative team environment.
  • Developed policies and procedures that improved operational efficiency and patient satisfaction.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.

Lead Medication Technician

Oakwood Commons
05.2011 - 12.2015
  • Administered medications per protocols; documented responses and communicated with nursing.
  • Lead Med Tech (final 2 years): trained new staff on med pass safety and documentation.
  • Oversaw medication administration processes, ensuring compliance with safety regulations and protocols.
  • Trained and mentored junior staff in medication management and patient care best practices.

Education

Practical Nursing Diploma - Nursing

Hondros College of Nursing
Bingham Farms, MI
04.2026

Skills

  • Patient scheduling expertise
  • Insurance verification expertise
  • Electronic medical record systems: Epic, Cerner, Allscripts
  • Customer service expertise
  • HIPAA compliance expertise
  • Patient care: vitals monitoring
  • Sterile processing expertise
  • Leadership development
  • Electronic medical record systems: Epic, Cerner, Allscripts
  • Home safety assessment
  • Empathetic support
  • Patient vital signs assessment
  • Monitoring vital signs
  • Personal hygiene support

Certification

  • Basic Life Support (BLS) — American Heart Association
  • Certified Nursing Assistant (CNA) — State of Michigan
  • Sterile Processing Technician — Healthcare Sterile Processing (MI)

Practical Nursing Clinical Rotations

Long Term Care rotation — 31.5 hours completed to date (hospital rotations begin next term). Hands on experience under supervision: vitals, ADLs, safe transfers, charting, and patient education.

Languages

English

Timeline

Travel Certified Sterile Prep Technician

TRA (various Hospital Assignments)
03.2024 - 09.2025

Home Health Provider

DHS - Aging And People With Disabilities
12.2023 - Current

Travel Certified Sterile Prep Technician

Tekgo
07.2023 - 11.2023

Certified Sterile Processing Coordinator

Beaumont/Corewell Health
02.2021 - 07.2023

Patient Registration Specialist

Detroit Receiving Hospital
03.2020 - 11.2023

Certified Sterile Processing Technician

Beaumont/Corewell Health
11.2019 - 02.2021

Medical Office Manager

Home Physicians Group
12.2013 - 08.2016

Lead Medication Technician

Oakwood Commons
05.2011 - 12.2015

Lead Patient Care Technician

Detroit Receiving Hospital
09.2009 - 07.2019

Practical Nursing Diploma - Nursing

Hondros College of Nursing

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