Kendra Clark
Woodstock,Ohio
Summary
Knowledgeable leader with in-depth understanding of program management, budget administration and emergency planning. Hardworking and decisive with good organizational, problem-solving and conflict management skills and customer service skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Center Director
The Learning Experience
08.2023 - Current
- Managed the childcare facility by handling the day-to-day operations of the multi-million dollar franchise
- As the Director, it is my responsibility to collect and maintain files for staff and children and to ensure that each record is kept confidential, to perform audits of the paperwork and accounts, to bill and collect payment for families, to provide excellent customer service, and schedule staff according to the daily needs of the center
- It is top priority to keep the building safe and secure at all times, to follow all state and corporate policies and procedures, to answer phone calls, emails, and messages, to process daily activities and photos and to communicate effectively with the parents and staff as well as the franchisees and corporate leaders
- I am responsible for scheduling and conducting tours, enrolling families, collecting payment information, processing payments, completing orientation with each and every family, keeping records of their enrollment and documents digitally on a program called Core
- It is my responsibility to create a positive environment and maintain an inclusive working and learning environment where everyone feels valued and respected.
- Streamlined administrative processes for increased efficiency, resulting in smoother daily operations at the childcare center.
- Collaborated with parents to address individual child needs, fostering strong partnerships and enhancing overall family satisfaction.
- Reduced staff turnover rate by cultivating a positive work environment through team-building activities and open communication channels.
- Enhanced childcare center''s reputation by implementing innovative and developmentally appropriate programs for children.
Regional Director
Sunny Day Academy
08.2019 - 08.2023
- Managed multiple childcare facilities at one time
- Lead by example, giving 100% effort into growing the enrollment, profit, and staffing all while handling ever changing requirements and mandates from the state
- Complete daily, weekly, monthly, and quarterly audits for 5 locations making sure all buildings meet company and state standards and are within licensing compliance
- Complete reports and meetings as well as provide excellent customer service
- Handle matters in a timely and proficient manner
- Critical thinker, great organizer, reliable, and punctual.
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Developed and executed successful business plans, resulting in increased market share and profitability.
Center Director
Sunny Day Academy
09.2014 - 08.2019
- As the licensee, it was my duty to follow all ODJFS rules and regulations and make sure the employees were doing the same
- I lead a team of 25 employees and 145 families at one time
- It was my responsibility to keep track of enrollment, schedules and billing for all families, budgeting, ordering supplies and food, maintaining required paperwork for all children and staff members
- Also, it was my duty to handle all complaints or concerns brought to me by teachers and/or staff
- I lead monthly staff meetings and complete daily and weekly schedules that fit the needs of the center
- I conducted family tours and staff interviews
- It was my duty to complete weekly reports and send them to the bookkeeper and owners.
Assistant Director
Sunny Day Academy
09.2013 - 09.2014
- As the Assistant Director, it was my responsibility to assist the Center Director in making the plans for the day, answer phones and emails, manage children files, complete supply and food orders, fill in classrooms of and when needed, complete closing procedures daily, help create staff schedules, driver center bus for school drop off and pick up as well as field trips, complete tours, handle any complaints and concerns if brought to me, staff morale, support decision making.
Education
Child Development Associate -
Ellis University
High School Diploma -
Fairbanks High School
06.2005
Skills
- Dependable and reliable
- Trustworthy and Honest
- Rule follower
- Natural and Strong Leader
- Thrive in a fast paced environment
- Detail oriented
- Punctual
- Well organized
- Professional
- Willing and eager to learn quickly
- Precise decision maker
- Excel in conflict resolution
- Training and Coaching
- Volunteer Recruitment
- Program Management
- Family Relations
- Vendor Relations
- Parent Communication
- File Retrieval
- Understanding of Filing Systems
- Procedure Implementation
- Document Analysis
- Appointment Scheduling
- Filing Systems Expertise
- Filing System Organization
- Clerical Skills
- Customer Service
- Multitasking Abilities
- Information Retrieval
- Teamwork Abilities
- Document Scanning
- Time Management
- Critical Thinking
- Record Retention
- Records Management
- Confidentiality Maintenance
- Data Entry
- Financial Data Verification
- Business Correspondence
- Relationship Building
- Documentation and Recordkeeping
- Scanners and Copiers
- File/Records Maintenance
- Financial Records
Activities
- Girl Scouts of Western Ohio- Troop Leader
- 10U Assistant Softball Coach
- Volunteer Firefighter and EMT (2008-2018)
Timeline
Center Director
The Learning Experience
08.2023 - Current
Regional Director
Sunny Day Academy
08.2019 - 08.2023
Center Director
Sunny Day Academy
09.2014 - 08.2019
Assistant Director
Sunny Day Academy
09.2013 - 09.2014
Child Development Associate -
Ellis University
High School Diploma -
Fairbanks High School