Kendra Cole
Crossville,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
United Health Services
05.2023 - 11.2023
- I worked as an Access Care Rep in an Emergency department
- This job entails me registering and entering quite a bit of information about patients when they come to be seen
- I would also have to check in ambulances, file forms and paperwork, speak to patients directly about insurance information, have forms signed, and also speaking to patients on a personal level as to get to understand them and their situation better
- This job involved a lot of typing, walking, and one on one communication with patients and their families.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Cashier
Onvo Travel Plaza | Onvo
11.2022 - 06.2023
- Cashier, cleaning, stocking, customer service, taking inventory.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Tallied cash drawer at beginning and end of each work shift.
- Lifted up to 75 pounds at once and used forklift to move heavier loads
Customer Service Representative
McDonald's
02.2022 - 12.2022
- Cashier, stocking, making food, running orders, taking orders, cleaning, trash removal.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Packer/Shipper
DICK'S Sporting Goods
09.2019 - 12.2019
- Able to train others after a short amount of time
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Completed daily orders with expert picking and packing of shipments.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Monitored outgoing packages for proper labels and accurate address information.
CNA - Certified Nursing Assistant
Barnes Kasson Hospital
10.2018 - 06.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Cashier/Customer Service
Smokin Joes
11.2017 - 10.2018
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High school diploma or GED -
Susquehanna Community Jshs
Susquehanna, PA06.2017
Skills
- Cleaning Experience
- Hospital Experience
- Shipping & Receiving
- Vital Signs (2 years)
- Warehouse Experience (1 year)
- Caregiving
- Communication skills (9 years)
- Phone etiquette
- Merchandising
- Problem-Solving
- Training Coordination
- Multitasking and Organization
- Customer Service
- Quality Assurance
- Team Leadership
- Information Collection
- Payment Processing
- Team Collaboration
- System Updating
- Flexible Schedule
- Relationship Building
Certification
- CPR
- Certified Nursing Assistant (CNA)
Timeline
Patient Access Representative
United Health Services
05.2023 - 11.2023
Cashier
Onvo Travel Plaza | Onvo
11.2022 - 06.2023
Customer Service Representative
McDonald's
02.2022 - 12.2022
Packer/Shipper
DICK'S Sporting Goods
09.2019 - 12.2019
CNA - Certified Nursing Assistant
Barnes Kasson Hospital
10.2018 - 06.2019
Cashier/Customer Service
Smokin Joes
11.2017 - 10.2018
High school diploma or GED -
Susquehanna Community Jshs
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