Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Intern

Kendra Coleman

Ferrum,VA

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

7
7
years of professional experience

Work History

Catering Specialist/Team Leader Manager

Chick-fil-A
Salem, VA
05.2017 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Prepared dishes for catering events or during high-volume shifts.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Participated in cross-functional team-building activities.
  • Positioned as a go-to person for up to 90 staff members, troubleshooting complex administrative and training issues promptly.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.

Cashier

Carmike Cinemas
Salem, VA
12.2014 - 03.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Associate of Applied Science - Visual Design

Virginia Western Community College
Roanoke, VA
05.2020

Skills

  • Superior Work Ethic
  • Teamwork and Collaboration
  • Crew Monitoring
  • Work Planning and Prioritization
  • Giving Constructive Feedback
  • Training Junior Team Members
  • Conflict Resolution Tactics
  • Managing Operations and Efficiency
  • Product Signage and Labeling
  • Project Management
  • Presentation Planning
  • Adobe Systems Adobe Creative Cloud
  • Originality and Creativity

Accomplishments

  • Used InDesign to develop a training manual for my catering team/future team members
  • Collaborated with my Human Resources Director to create a job description list for my position as Catering Specialist; includes job expectations and responsibilities
  • Used InDesign to create a t-shirt design for Cow Appreciation Day for our team members to wear

Timeline

Catering Specialist/Team Leader Manager

Chick-fil-A
05.2017 - Current

Cashier

Carmike Cinemas
12.2014 - 03.2017

Associate of Applied Science - Visual Design

Virginia Western Community College

Similar Profiles

CREATE PROFILE
Kendra Coleman