Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Coleman

Alton,IL

Summary

Dynamic leader with a proven track record in small business operations and financial management, honed as a Small Business Owner and further developed across roles at MCDC and Rent-A-Center NPS. Expert in driving business growth, managing budgets, and fostering vendor relations. Skilled in building and retaining high-performance teams, demonstrating exceptional planning, execution, and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Small Business Owner

Self-employeed
01.2016 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.

Recreation Specialist

MCDC
01.2014 - 05.2016
  • Oversaw maintenance tasks within recreation facilities to ensure cleanliness and safety standards were consistently met.
  • Promoted healthy lifestyles by creating wellness programs tailored for specific demographics within the community.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Successfully coordinated large-scale community events such as festivals or tournaments that attracted visitors from surrounding regions.
  • Enhanced participant enjoyment by developing and implementing diverse recreational programs.

Sales Associate

Rent-A-Center NPS
05.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

CNA

Maple Manor Nursing Home
10.2009 - 01.2014
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Education

High School Diploma -

Muhlenberg County High School
Greenville, KY
05.2009

Skills

  • Small business operations
  • Planning and execution
  • Vendor Relations
  • Business marketing
  • Operations Management
  • Business management and development
  • Financial Management
  • Project Management
  • Business growth and retention
  • Budget Management
  • Staff hiring

Timeline

Small Business Owner

Self-employeed
01.2016 - Current

Sales Associate

Rent-A-Center NPS
05.2014 - 01.2016

Recreation Specialist

MCDC
01.2014 - 05.2016

CNA

Maple Manor Nursing Home
10.2009 - 01.2014

High School Diploma -

Muhlenberg County High School

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Kendra Coleman