Kendra Collazo
Oklahoma City
Summary
Excellent communication skills, both written and verbal. Excellent customer service. Ability to self-motivate and make independent decisions. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problem. Ability to analyze information and evaluating results to choose the best solution and solve problems. Ability to establish and maintain personally challenging achievement goals and exerting effort toward mastering tasks and achievement of stated goals. Ability to follow policies and procedures.
Overview
17
17
years of professional experience
Work History
New Client Setup Specialist
Paycom
05.2023 - Current
- Creating great relationships with clients.
- Attends and conducts meetings as required.
- Gathering information from the client to setup their payroll system.
- Setting up the client's system, general ledger and any custom items the client is needing.
- Troubleshoots and collaborates with peers to answer complex questions.
- Following polices and procedures.
- Excellent customer service through emails and phone calls.
Lifestyle Director
Lyndale Edmond Senior Living
11.2013 - 09.2021
- Creating great relationships with residents, families, and vendors.
- Giving potential residents tours of the community.
- Walking through the leasing process and what the next steps would be.
- Following up with the new resident after they have moved in to welcome them, make sure they have everything they need and tell them about activities/events.
- Worked closely with our Sales and Marketing department.
- Adding work orders into the system for residents.
- Follow policies and procedures.
- Written and verbal communication with residents, staff, and directors.
- Used Microsoft Word, Excel for budgets and other key programs.
- Shopped and followed expense budgets.
- Hire and train associates for the Lifestyle department.
- Participant in daily directors' meeting and community meeting.
- Plan daily activities and events.
- Plan and input monthly calendars.
- Plan, host, set up and clean up activities and events.
- Coordinate transportation and outings.
- Made flyers for activities and events.
Territory Manager
Golden Heart Senior Care
01.2013 - 10.2013
- Sales and Marketing
- Excellent customer service with clients and family
- Marketing visits to senior communities
- Kept records of daily visits
- Sponsored activities and events
- Coordinated the next steps for the client to receive care
- Client onboarding.
Sales Associate
Dillard's
08.2007 - 12.2012
- Sales
- Made and exceeded daily quota
- Maintain displays
- Kept inventory stocked and organized
- Excellent customer service
- Used the computer system to find the product and order
- Helped with training
- Pace Setter (top salesperson for 3 years).
Education
B.S - Business Administration
Mid America Christian University
2010
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Ottumwa High School
2005
Skills
- Customer Service
- Written and verbal communication
- Self Starter
- Complex Problem-Solving
- Microsoft Office
- Willingness to Learn
- Prioritizes and Organizes Tasks
- Flexible
Timeline
New Client Setup Specialist
Paycom
05.2023 - Current
Lifestyle Director
Lyndale Edmond Senior Living
11.2013 - 09.2021
Territory Manager
Golden Heart Senior Care
01.2013 - 10.2013
Sales Associate
Dillard's
08.2007 - 12.2012
B.S - Business Administration
Mid America Christian University
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Ottumwa High School
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