Kendra Cook
North Las Vegas,NV
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Kings Towing
03.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Shipping Associate
Walmart Distribution Center
11.2020 - 11.2022
- Assisted staff in shipping processes such as proper handling and storage.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Packed and labeled boxes with maximum efficiency.
- Ensured timely delivery of packages by efficiently organizing pick-up schedules with carriers.
- Reduced order processing time through effective communication with warehouse staff and prioritizing tasks.
Product Inventory
Zero International
05.2018 - 08.2020
- Maintained product inventory and reordered items.
- Received shipments and helped organize product inventory.
- Maintained and organized material and product inventory.
- Successfully completed kitchen product inventory as assigned.
- Continuously updated travel product inventory to ensure accurate information and availability for clients during the booking process.
Head Bartender
Dotty's Casino
03.2016 - 04.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Served high customer volumes during special events, nights, and weekends.
Security Officer
Larry Villas
08.2014 - 02.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
Cimmaron High School
Las Vegas, NVSkills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Payment Processing
Timeline
Customer Care Representative
Kings Towing
03.2022 - 11.2023
Shipping Associate
Walmart Distribution Center
11.2020 - 11.2022
Product Inventory
Zero International
05.2018 - 08.2020
Head Bartender
Dotty's Casino
03.2016 - 04.2020
Security Officer
Larry Villas
08.2014 - 02.2016
High School Diploma -
Cimmaron High School