Kendra Corbett
Summary
Proven track record in enhancing customer satisfaction and loyalty ,by implementing performance-oriented strategies and mentoring associates. Expert in suggestive selling and beverage preparation, with a knack for complex problem-solving and fostering positive customer interactions. Achieved significant improvements in service delivery through innovative solutions and a service-oriented mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Caven Ent Inc
02.2023 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Control Room Supervisor
Securitas Security Services USA
10.2021 - 01.2023
- Authorized maintenance activities on units or changes in equipment or system operational status.
- Performed surveillance tests, gathered data and inputted information into internal database for further review and permanent recordkeeping.
- Identified machine operational issues and contacted mechanics to discuss repair needs and schedule service.
- Developed and executed full-scale safety plan in case of emergency incidents and personally trained all supervisors on outlined procedures.
- Dispatched orders or instructions to personnel through radiotelephone or intercommunication systems to coordinate auxiliary equipment operation.
- Reported findings to supervisors following manipulations of reactors during periods of shutdown.
- Worked effectively in fast-paced environments.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Manager
Walmart
02.2020 - 02.2021
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
Driver
Lyft
04.2018 - 02.2020
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed all relevant traffic laws and safety regulations.
Education
High School Diploma -
Antelope High School
Antelope, CA05.2014
Skills
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Payment Processing
- Health codes compliance
- New Hire Training
- Responsible Alcohol Service
- ABC standards
- Engaging personality
- Complex Problem-Solving
- Customer Service
- Service-oriented mindset
Certification
- TABC
- Food Handler Card
Timeline
Bartender
Caven Ent Inc
02.2023 - Current
Control Room Supervisor
Securitas Security Services USA
10.2021 - 01.2023
Customer Service Manager
Walmart
02.2020 - 02.2021
Driver
Lyft
04.2018 - 02.2020
High School Diploma -
Antelope High School
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