Kendra Coughran
Conroe,TX
Summary
Dedicated and professional individual with a strong drive to develop successful training plans that meet dynamic company and employee needs. Collaborates with managers to hone in on unique requirements, ensuring effective training outcomes. Demonstrates exceptional multitasking abilities, consistently handling multiple projects simultaneously with a high degree of accuracy. Proactively takes on additional responsibilities to contribute towards achieving team goals, fostering a collaborative and results-oriented work environment.
Overview
8
8
years of professional experience
Work History
Human Resources Coordinator
NOV
11.2023 - Current
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Provided employee employment verifications and unemployment paperwork when requested.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Partnered with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Organized company-wide events to boost morale and encourage team bonding.
- Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.
- Developed and coordinated training sessions for improved team skills and knowledge.
- Maintained current knowledge of industry regulations and legislation to ensure compliance.
- Liaised between multiple business groups to improve communications.
Onboarding Specialist
CCS Construction Staffing
10.2022 - 11.2023
- Followed up with candidates via phone, email, and text to assist in completing onboarding tasks before given deadlines.
- Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Put together employee files and collected required digital or physical information to meet requirements.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Wrote surveys, course material and handbooks for different onboarding needs.
Long-Term Substitute Teacher
Katy Independent School District
10.2021 - 10.2022
- Followed up with candidates via phone, email, and text to assist in completing onboarding tasks before given deadlines.
- Maintained and updated human resources documents, such as organizational charts, employee handbooks, and directories and performance evaluation forms
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Put together employee files and collected required digital or physical information to meet requirements.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Wrote surveys, course material and handbooks for different onboarding needs.
Sales and Service Coordinator
Springfree Trampoline
11.2019 - 09.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinated and facilitated new hire training sessions for all part-time positions
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Planned and prepared work schedules, and assigned employees to specific duties
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate Team Leader
Springfree Trampoline
07.2018 - 11.2019
- Assisted with training and mentoring new team members
- Generated sales reports and tracked customer data to ensure sales goals were met
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales
- Demonstrated product features and capabilities to potential buyers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate/Event Staff Member
Springfree Trampoline
01.2017 - 06.2018
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Cultivated relationships with new and existing customers to drive sales
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales
- Assisted customers with product selection to ensure customer satisfaction.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor of Science - Human Resources Development
University of Houston
Houston, TX12-2023
Associate of Arts -
Lone Star College
Houston, TX12-2020
Skills
- Oracle NetSuite CRM Software
- Onboarding, Training, and Development
- Employee Coaching
- Relationship Building
- Compliance
- Adult Learning Principles
- Teamwork and Collaboration
- Problem-Solving
- Payroll Management
- Employee Engagement Strategies
- Verbal and Written Communication
- Training facilitation
Timeline
Human Resources Coordinator
NOV
11.2023 - Current
Onboarding Specialist
CCS Construction Staffing
10.2022 - 11.2023
Long-Term Substitute Teacher
Katy Independent School District
10.2021 - 10.2022
Sales and Service Coordinator
Springfree Trampoline
11.2019 - 09.2021
Sales Associate Team Leader
Springfree Trampoline
07.2018 - 11.2019
Sales Associate/Event Staff Member
Springfree Trampoline
01.2017 - 06.2018
Bachelor of Science - Human Resources Development
University of Houston
Associate of Arts -
Lone Star College
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