Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
SoftwareDeveloper
Kendra Crocker-Elliott

Kendra Crocker-Elliott

Dallas,NC

Summary

Dependable professional serving diverse needs of a diverse client base through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Career Transition / Resident Manager

@HumbleAbode
Dallas, NC
06.2020 - Current
  • Transitioning out of a voluntary two-year career break in which time I acquired a bachelor's degree, supported personal needs of persons dealing with diverse health conditions during the pandemic, and fostered a productive and supportive environment for academic and social success.

Patient Financial Representative I/II

CaroMont Health
Gastonia, NC
09.2014 - 06.2020
  • Succeeded in timely revenue cycle management with a focus on timely claim processing, payment, and processing back-outs increasing company profitability
  • Decreased negative company responsibility per continuous HIPAA compliance
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created plans and communicated deadlines to complete projects on time.

Billing Customer Service Representative

CaroMont Health
Gastonia, NC
06.2011 - 09.2014
  • Cultivated a customer service team of 6 by implementing undeniable customer care methods which increased customer satisfaction rating by 4.5%
  • Patient account resolution via unparalleled accounting and statistical analysis
  • Evaluated charity loan application's for loan approval
  • Collected on insurance and patient balances which complimented the companies bottom line through meeting weekly quotas
  • Liaised with medical offices, hospital departments, and management teams to develop solutions and accomplish shared objectives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Site Coordinator

CaroMont Health
Gastonia, NC
12.2009 - 06.2011
  • Scheduled staff and volunteers to cover all necessary duties for daily operations.
  • Supervised team of 6 employees and 3 medical providers.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Coordinated clinic investigations, documented issues and escalated to executive teams.
  • Generated reports to inform providers and management of financial and production statuses.

Education

Master of Science - Finance

Liberty University
Lynchburg, VA
05.2022 - Current

Bachelor of Science - Interdisciplinary Studies

Liberty University
Lynchburg, VA
08.2017 - 05.2022

Skills

  • Automated Account Review
  • Analytical and Critical Thinking
  • Calculating Liabilities
  • Custom Reporting
  • Technical Writing
  • Trend Monitoring
  • Needs assessments

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Master of Science - Finance

Liberty University
05.2022 - Current

Career Transition / Resident Manager

@HumbleAbode
06.2020 - Current

Bachelor of Science - Interdisciplinary Studies

Liberty University
08.2017 - 05.2022

Patient Financial Representative I/II

CaroMont Health
09.2014 - 06.2020

Billing Customer Service Representative

CaroMont Health
06.2011 - 09.2014

Site Coordinator

CaroMont Health
12.2009 - 06.2011

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Kendra Crocker-Elliott