Kendra Crum
Stone Mountain,GA
Summary
Focused Payroll Specialist with 20 years of experience maintaining payroll information with confidentiality and accuracy. Exceptionally-skilled in records-keeping, commissions calculations, balancing payroll and auditing. Outstanding management, communication, dedicated team player and organizational skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager/Human Resources Payroll Specialist
Crawford Orthodontic Care
Norcross, GA
05.2005 - 12.2023
- Managed 54 employees across six locations.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Assisted with auditing processes related to payroll.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Processed payroll for over 50 employees bi-weekly, ensuring accuracy of pay and deductions.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Solved complex problems related to payroll processing quickly and efficiently.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Developed internal controls to boost billing efficiencies and mitigating fraud.
Orthodontic Technician
Children's Healthcare Scottish Rite
Atlanta, GA
01.2002 - 12.2004
- Assisted Orthodontist with patient care and treatment planning.
- Provided chairside support during orthodontic procedures.
- Maintained inventory of orthodontic supplies and equipment.
- Fabricated custom impression trays, bleaching trays, retainers, and other dental appliances.
- Performed digital scans of teeth and gums for records keeping purposes.
- Organized and updated patient charts according to office protocol.
- Educated patients on proper oral hygiene techniques and post-treatment care instructions.
- Sterilized instruments before use in accordance with safety protocols.
- Constructed customized braces from metal wire components according to doctor's prescription.
- Installed arch wires on brackets attached to the teeth following doctor's instructions.
- Documented all treatments performed in patient files for future reference.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, GA05-1988
Skills
- Payroll Administration
- Payroll Policies and Procedures
- I-9 Documentation
- New Employee Processing
- Data Reconciliation
- Garnishment Processing
- Analytical Skills
- Interpersonal and Written Communication
- Report Preparation
- Accounts Payable
- Record-Keeping
- Meeting Deadlines
- Payroll Software Proficiency
- Audit Support
- Employee File Maintenance
- Employee Relations
- Payroll Processing
- ADP
- Daily Payroll Activities
- Spreadsheet Creation
- Payroll Auditing
- Project Management
- Accounts Receivable
- Gusto payroll system
- Benefits Administration
Certification
- Orthodontic Expanded Duties Certification
- Radiation Hygiene & Safety for Dental Auxiliaries
- CPA & AED Certified
- OSHA updated: Practice Management
References
References available upon request.
Timeline
Office Manager/Human Resources Payroll Specialist
Crawford Orthodontic Care
05.2005 - 12.2023
Orthodontic Technician
Children's Healthcare Scottish Rite
01.2002 - 12.2004
High School Diploma -
Southwest Dekalb High School
- Orthodontic Expanded Duties Certification
- Radiation Hygiene & Safety for Dental Auxiliaries
- CPA & AED Certified
- OSHA updated: Practice Management
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