Summary
Overview
Work History
Education
Skills
Certification
Serv-safe certificate
Timeline
Generic

Kendra Cruz

Victorville,CA

Summary

Determined professional with dedication to quality, accuracy, and compassion. Familiar with handling multiple projects in a highly competitive and delicate environment. Solid interpersonal and collaboration skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Paraeducator, Special Education

Apple Valley Unified School District
09.2023 - Current
  • De-Escalate situations with better ideas to help.
  • Established strong relationships with principals, teachers, amd staff through regular communication, fostering a supportive network for students success in behavior.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Oversaw class of students in absence of instructor.
  • Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
  • Supported teacher in development of individual learning strategies.
  • Enhanced student learning by providing individualized support and accommodations for special education students.
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
  • Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Worked with students to promote learning and pro-social development.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Improved student behavior by developing and implementing tailored intervention plans.
  • Completed observations of students in classroom and social situations.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Conducted thorough assessments for accurate identification of behavioral issues in students.
  • Monitored student performance to evaluate effectiveness of instructional strategies.
  • Facilitated small group instruction to address individual learning needs.
  • Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
  • Met with teachers to establish goals for students in intervention program.
  • Helped students build skills to navigate typical academic and social situations.
  • Trained fellow educators on effective behavior management techniques, fostering a supportive learning environment for all students.
  • Maintained detailed records of student progress, facilitating data-driven decision making for future interventions.
  • Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.

Nutrition Specialist

Apple Valley Unified School District
09.2020 - 09.2023
  • I was the School Representative for the California School Nutrition Association 2023/2024
  • I have attended the California School Nutrition Association (CSNA) Legislative Action Conference 2023. I spoke to Congress and Assembly members from California about Student Nutrition, Props about School Nutrition, and Universal Meals in the schools.
  • Attended and was a member of the Chapter 44 CSNA. California School Nutrition Association
  • As a lead in the kitchen, I have been actively involved in making plans and generating ideas for our daily and upcoming meals. Brainstorming and discuss with the team about the meals, and programs, that we have to prepare for and make preparation we should undertake in the days and weeks to come.
  • Participate in many programs from the federal and state. The fruit and vegetable program. After school supper program, and the snack schedule.
  • To ensure a complete meal that meets the Federal and State standards, it is essential to include the five key components: Fruits, vegetables, grains, protein, and dairy.
  • The five components should adhere to the recommended dietary guidelines, providing balanced nutrition while accounting for portion sizes amd variety. This approach not only supports health and wellness but also aligns with regulations set by agencies such as USDA and local health departments
  • Order supplies, food, fruits, vegetables, and any other materials we need to make the work place successful.
  • Food a complete meal to the students and staff.
  • Organize the best and successful way to make and serve the meal for the day and weeks to come
  • Managed multiple nutritional educational groups to increase client nutrition knowledge.
  • Enhanced patient recovery rates by collaborating with healthcare teams to formulate effective nutritional interventions.
  • Improved client nutrition by developing personalized meal plans and providing expert guidance on dietary choices.
  • Provided excellent customer service when interacting with students, parents, faculty, and staff during meal times or other food-related events at the school setting.
  • Ensured timely meal service by efficiently preparing and organizing food items for daily distribution.
  • Coordinated with teachers and administrators on various events requiring catering services or special menus for school functions.
  • Assisted with preparation and serving of food in line with established nutrition guidelines.
  • Monitored food safety and sanitation standards in food service areas.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.
  • Maintained compliance with federal, state, and local regulations regarding school nutrition programs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Enhanced meal quality by implementing healthy and well-balanced menu options for students.
  • Assisted in the preparation of nutritious meals for students, adhering to dietary guidelines and allergy restrictions.
  • Streamlined cafeteria operations by managing inventory, stocking shelves, and maintaining storage areas.
  • Increased efficiency in the serving line by organizing meal components, refilling condiment stations, and restocking utensils as needed.
  • Ensured compliance with local health regulations through regular equipment maintenance checks and thorough kitchen inspections.
  • Assisted in training new hires on kitchen procedures, safety protocols, and customer service expectations to ensure seamless integration into the team.
  • Reduced food waste by implementing portion control measures and tracking leftover items for repurposing or donation efforts.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Processed payments for orders and provided customers with change.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.

Assistant Manager

Mimi's Cafe
03.2018 - 03.2020
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Criminal Justice

Kaplan University
2012

High School Diploma -

Serrano High School
Phelan, CA
2004

Skills

  • Classroom support
  • Emotional Support
  • Special Education Knowledge
  • Data Collection
  • Social Skills Development
  • Problem-solving skills
  • Applied Behavior Analysis
  • Crisis intervention strategies
  • Documentation
  • Conflict Resolution Strategies
  • Collaborative Teamwork
  • Behavior Modification Techniques
  • Patience and Perseverance
  • Functional Behavior Assessments
  • Progress Tracking
  • Teacher Support
  • Environmental observations
  • Strategy Development
  • Multitasking strength

Certification

Serv-safe certificate

CPI certificate

First aid and CPR certificate

Serv-safe certificate

Expiration

1/19/2026

Timeline

Paraeducator, Special Education

Apple Valley Unified School District
09.2023 - Current

Nutrition Specialist

Apple Valley Unified School District
09.2020 - 09.2023

Assistant Manager

Mimi's Cafe
03.2018 - 03.2020

Criminal Justice

Kaplan University

High School Diploma -

Serrano High School

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Kendra Cruz