Kendra Curry Stephens
Suitland,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Breakfast Attendant
Guest Services
Washington, District Of Columbia
10.2023 - Current
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
Assistant Front Office Manager
Hyatt House
Washington, District Of Columbia
06.2022 - 08.2023
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Operations Supervisor
Hyatt Place
04.2016 - 10.2021
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in field.
- Updated team members about changes in hotel products, services, pricing and policies.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Resolved issues timely and professionally with knowledgeable and friendly service.
- Oversaw all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.
- Motivated and disciplined employees according to established requirements.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Operations Supervisor
Four Points By Sheraton
03.2009 - 01.2016
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in field.
- Delivered customized and effective solutions to clients that met unique demands.
- Ensured that each guest's experience was positive, memorable and consistent.
- Placed orders for housekeeping supplies and guest toiletries.
- Reduced financial discrepancies through accurate management of payroll and bookkeeping processes.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Ensured adherence to safety protocols by enforcing proper and equipment usage.
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
- Updated team members about changes in hotel products, services, pricing and policies.
- Increased customer service ratings through personable service.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DC1991
Skills
- Customer Relations
- Operations Management
- Detail-Oriented
- Exceptional Communication Skills
- Proficient in Cash Management
- MS Windows Proficient
- Goal-Oriented
- Strong Conflict Resolution Skills
- ADP Time Saver
- Employee Development
- Team Training
- Quality Assurance
Timeline
Breakfast Attendant
Guest Services
10.2023 - Current
Assistant Front Office Manager
Hyatt House
06.2022 - 08.2023
Operations Supervisor
Hyatt Place
04.2016 - 10.2021
Operations Supervisor
Four Points By Sheraton
03.2009 - 01.2016
High School Diploma -
Theodore Roosevelt High School
Similar Profiles
Napatsakorn WansrithongNapatsakorn Wansrithong
Bell Person at Guest ServicesBell Person at Guest Services
Timothy WillisTimothy Willis
Retail Sales Associate at Guest ServicesRetail Sales Associate at Guest Services
Marysol JohnstonMarysol Johnston
Marina Dock Hand at Guest ServicesMarina Dock Hand at Guest Services
Medina Isabek KyzyMedina Isabek Kyzy
Server at Guest ServicesServer at Guest Services
Candice CampbellCandice Campbell
US Army (National Guard) at US ArmyUS Army (National Guard) at US Army