Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kendra Damey

Kendra Damey

Covington,WA

Summary

Results-driven operations leader and entrepreneur with over 10 years of experience in small business management, customer service, and team development. Skilled in driving growth through strategic marketing, e-commerce, and a customer-first approach. Proven track record of successfully managing and growing businesses, optimizing operational efficiency, and delivering exceptional service to customers. Committed to continuous process improvement and fostering a collaborative work environment to achieve organizational goals.

Overview

18
18
years of professional experience

Work History

Personal Shopper

Instacart
11.2019 - Current
  • Consistently met delivery timelines ensuring customer satisfaction
  • Achieved highest possible customer satisfaction scores with abundant positive feedback
  • Handled more than 1500 orders to completion
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Responded promptly to customer inquiries via phone calls or emails.

Owner

Self-Employed E-Commerce Retail Business Owner
01.2020 - 11.2025
  • Managed procurement of all items available for purchase.
  • Enhanced and prepared visual content for all product photographs, along with developing engaging and detailed product listings.
  • Managed customer service inquiries.
  • Executed precise packing and timely shipment of every order.
  • Ensured consistent client communication throughout purchase journey.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Consistently delivered top-tier service reflected in flawless ratings from more than 2,000 customers.

Salon Manager

Salon Bellissima
01.2016 - 11.2019
  • Earned rapid promotion to Salon Manager following a noteworthy five-month tenure as Salon Receptionist..
  • Managed customer service inquiries and resolved all client concerns.
  • Enhanced salon's retail sales performance by achieving a 46% growth within two months of management tenure.
  • Created marketing campaigns and salon promotions to attract new customers and keep longstanding clientele.
  • Oversaw budgeting and financial management.
  • Increased salon foot traffic by 52% in the first quarter through digital presence creation on Facebook, Instagram, TikTok, and developjng the salon’s website through Squarespace.
  • Boosted sales through innovative marketing and advertising strategies..
  • Supervised team of ten stylists and receptionists
  • Managed high-volume calls and appointment bookings
  • Managed hiring process for salon employees
  • Maintained exceptional client satisfaction levels
  • Monitored and maintained optimal conditions for facility upkeep.
  • Monitored employee performance to ensure quality services were delivered consistently.
  • Implemented cost-saving measures throughout the business to reduce overhead expenses.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Achieved personal sales goals by upselling products to meet individual needs.

Assistant Manager

SalonCentric Wholesale Beauty Supply
06.2011 - 01.2016
  • Streamlined the sales process for professional beauty items to licensed professionals.
  • Ensured regular compilation of comprehensive call lists.
  • Facilitated effective management of stock levels.
  • Managed timely distribution of weekly inbound deliveries.
  • Handled daily routines for store startup and shutdown.
  • Handled customer service inquiries and complaints promptly.
  • Expanded knowledge base of products and services via regular education sessions.
  • Composed detailed summaries on revenue patterns, product availability, and financial metrics.
  • Achieved 34% sales growth within the first year by implementing innovative marketing campaigns.

Head Cashier

Home Depot
02.2010 - 05.2011
  • Consistently excelled at cashier responsibilities, achieving the highest rate of company credit card sign-ups.
  • Supervised front end operations and workforce
  • Maintained uninterrupted workflow by covering associates' breaks and lunches
  • Ensured adequate staffing throughout all departments
  • Answered customer questions effectively using in-depth company information
  • Handled transactions at Pro Desk and Lumber section
  • Enhanced associate training by applying critical thinking and problem-solving skills
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Implemented engaging training programs during orientations
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.

Sales Associate & Customer Service Specialist

Karin’s Beauty Supplies
04.2008 - 03.2010
  • Managed transactions with precision and speed.
  • Ensured store cleanliness.
  • Ensured beauty products were displayed attractively and conveniently.
  • Managed organization and presentation of fresh merchandise.
  • Arranged appointments in stylist calendars efficiently.
  • Boosted overall sales performance by 25% via strategic product upsells.
  • Directed day-to-day operations for both opening and closing.
  • Logged payments each day into end-of-day financial records.
  • Handled a high volume of incoming calls efficiently.
  • Increased efficiency in setting appointments with innovative technology.
  • Executed data management tasks to maintain accurate customer profiles.
  • Communicated comprehensive data regarding pricing, services, and products.

Education

Associate of Arts - Business Administration

Renton Technical College
Renton, WA

Skills

  • Inventory Management & Supply Ordering
  • Fast-Paced Work
  • Customer Service
  • Marketing Techniques
  • Social Media Outreach
  • E-Commerce
  • Active Listening
  • Conflict Resolution
  • Communication Skills
  • Customer Relationship Management (CRM)
  • Problem Solving
  • Data Entry Accuracy
  • Time Management
  • Empathy and Patience
  • Multitasking
  • Administrative Oversight
  • Business Management
  • Business Development
  • Sales Leadership

Accomplishments

Promoted to salon manager after only six months with Salon Bellissima as a receptionist.

Drove immense profitable retail sales through specialized marketing and advertising techniques of my own for SalonCentric, Salon Bellissima, and my E-commerce online retail store.

Supervised and oversaw operations for a salon of ten hairstylists and two receptionists.

Timeline

Owner

Self-Employed E-Commerce Retail Business Owner
01.2020 - 11.2025

Personal Shopper

Instacart
11.2019 - Current

Salon Manager

Salon Bellissima
01.2016 - 11.2019

Assistant Manager

SalonCentric Wholesale Beauty Supply
06.2011 - 01.2016

Head Cashier

Home Depot
02.2010 - 05.2011

Sales Associate & Customer Service Specialist

Karin’s Beauty Supplies
04.2008 - 03.2010

Associate of Arts - Business Administration

Renton Technical College

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