Kendra Derby
Utica,KY
Summary
Insurance professional with 20+ years experience in the industry known for strong investigative skills and adaptability in fast-paced environments. Committed to fairness and honesty, consistently exceeding company goals. Organized and dependable with effective communication skills, able to manage multiple priorities and take on additional responsibilities to meet team goals. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Investigator/ SIU
Self Employed
Utica, Kentucky
07.2024 - Current
- Reviewed police reports, medical records, and other documents for evidence.
- Organized and maintained files of all investigative activities.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Prepared detailed reports summarizing investigative activities and results.
- Monitored online activity of suspects using various social media platforms.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Maintained organized records of all information and material pertinent to open investigations.
- Advised clients on risk management strategies and best practices to prevent future incidents of fraud or misconduct.
Compliance Investigator
Louisiana Department of Insurance
Baton Rouge, Louisiana
01.2023 - 06.2024
- Contracted with the Louisiana Department of Insurance to investigate reports of violations of Title 22
- Developed strategies to identify violations of applicable statutes, and regulations.
- Analyzed data from multiple sources to identify potential violations.
- Collected statements and interviewed witnesses to determine violations.
- Drafted reports summarizing the findings of investigations.
- Prepared summaries of investigative results for upper management review.
- Drafted regulated letters, outlining infractions and penalties.
- Provided testimony as needed to support the findings of my investigations.
Special Investigation Unit- Fire and Theft Adjuster
DMA Claims Management
Battle Creek, MI
02.2014 - 12.2022
- Investigated claims involving potential and suspected fraudulent activities.
- Completed thorough searches utilizing both social media and online resources.
- Documented all investigation activity and presented reports to management.
- Corresponded with witnesses, claimants, specialists, and agents to compile incident information.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Evaluated all evidence with the ultimate goal of creating positive outcomes for clients' claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Collaborated with the claims department and industry anti-fraud organizations to resolve claims.
- Trained new staff members in detection of external and internal fraud.
- Directed and coordinated various investigations conducted by the field investigation team.
- Investigated insurance claims to determine liability and damages.
- Analyzed policy provisions, legal documents and medical records.
- Drafted correspondence related to claim investigations and settlements.
Total loss Adjuster
US Agencies- Affirmative Insurance
Baton Rouge, LA
01.2010 - 02.2014
- Worked up valuations of total loss vehicles using current databases
- Negotiated with claimants and attorneys to amicably settle total loss claims
- Referred files as needed for recovery referral
- Investigated and analyzed extent of liability concerning automobile insurance loss or damages.
Claims Adjuster
Go Auto Insurance
Baton Rouge, LA
07.2010 - 12.2010
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims.
Fire and Theft Adjuster- SIU
US Agencies
Baton Rouge, LA
08.2004 - 07.2010
- Evaluated insurance policies and analyzed damages to determine coverage.
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Successfully eliminated claimant, premium and provider fraud.
- Trained new staff members in the detection of external and internal fraud.
- Conducted examination under oaths as needed.
- Established productive working relationships with public officials and law enforcement officers.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Directed and coordinated various investigations conducted by field investigation team.
- Drafted investigative reports covering all phases of the investigation in each case.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Agents Staff
State Farm - Paul Farmers Office
Plaquemine, LA
07.2002 - 07.2004
- Calculated quotes and educated potential clients on insurance options.
- Met with existing and prospective clients each week to select appropriate insurance policies.
- Identified and solicited sales prospects in agency databases.
- Calculated premiums and established payment methods for sales.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Finalized sales and collected necessary deposits.
- Collected all premiums on or before effective date of coverage.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Met with prospective customers and business owners in their homes, businesses and other settings.
Education
GED -
Millington Central High School
Millington, TN1996
Skills
- Online Research
- Investigative Interviews
- Fact-Finding and Investigations
- Claims Investigation and Research
- Insurance Knowledge
- Self Motivated
- Results-oriented
- Dependable and Responsible
- Attention to Detail
- Critical Thinking
- Multitasking Abilities
- Excellent Communication
- Active Listening
Certification
- Louisiana Adjusters license
Timeline
Investigator/ SIU
Self Employed
07.2024 - Current
Compliance Investigator
Louisiana Department of Insurance
01.2023 - 06.2024
Special Investigation Unit- Fire and Theft Adjuster
DMA Claims Management
02.2014 - 12.2022
Claims Adjuster
Go Auto Insurance
07.2010 - 12.2010
Total loss Adjuster
US Agencies- Affirmative Insurance
01.2010 - 02.2014
Fire and Theft Adjuster- SIU
US Agencies
08.2004 - 07.2010
Agents Staff
State Farm - Paul Farmers Office
07.2002 - 07.2004
GED -
Millington Central High School
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