KENDRA DIBBELL
Norwich,USA
Summary
Knowledgeable and dedicated professional who's committed to establishing and maintaining customer satisfaction through positive interactions, excellent communication and an unwavering work ethic.
Overview
26
26
years of professional experience
Work History
Teammate
Price Chopper
12.2024 - Current
- Works effectively in a fast-paced and ever-changing environment
- Proficient at working independently and collaboratively in a team environment
- Manages time efficiently in order to complete assigned tasks within each shift
Expiration Date Auditor
Catalyst Realm
01.2023 - Current
- Uses the Date Check Pro application on a smart phone to evaluate items that are expired, removes them from the shelf and/or enters the next expiration date
- Responsible for rotating product following the store's guidelines and moving the newest product to the back of the shelf
- Works independently while keeping the company’s mission in mind
Personal Lines Agent
Rebecca Utz Allstate Insurance Agency
09.2022 - 01.2023
- Generated leads through cold-calling and other outreach methods resulting in a good rapport with clients and secured referrals
- Worked remotely with no need for constant supervision
Account Manager/Agent in Personal Lines
Gates-Cole Insurance
03.2022 - 07.2022
- Managed client accounts to ensure satisfaction and retention
- Built trust with clients while maintaining open communication and transparency
- Enhanced portfolio growth by upselling relevant products
Retail Sales Specialist
Spectrum (Charter Communications)
05.2021 - 03.2022
- Provided exceptional customer service by attentively listening to customers' needs and offered tailored recommendations
- Developed strong relationships with customers resulting in repeat business and loyalty
- Consistently met or exceeded individual sales goals while contributing to overall store success
Nanny
Self-Employed
11.2019 - 05.2021
- Engaged child in age-appropriate play activities, meals and snacks, and socialization and enhanced child's well-being by providing attentive and nurturing care
- Maintained a clean and organized home environment
Manager
Roots & Wings (Program of Catholic Charities)
08.2018 - 01.2019
- Managed and motivated volunteers and employees to be productive and engaged in their work
- Controlled costs to stay within budget
- Managed inventory, optimized stock levels, and reduced waste
- Fostered partnerships with other county agencies and food pantries allowing for open communication and resource sharing
Assistant Manager
Roots & Wings (Program of Catholic Charities)
10.2015 - 08.2018
- Supervised day-to-day operations to meet performance, quality and the organization's expectations
- Built connections with customers by understanding their specific needs and tailored our offerings and ongoing support to meet those pre-determined needs
Bar Manager
VIP Lounge
10.2016 - 08.2017
- Created a welcoming atmosphere and attracted a loyal customer base to secure repeat business
- Served high customer volumes during special events, band nights and weekends
- Performed opening and closing duties, printed sales report at end of shift, prepared cash drawers and deposit, took inventory and was responsible for ordering food and liquor
Nanny
Self-Employed
04.2014 - 10.2016
- Encouraged physical activity with outdoor games and fostered creativity through art projects and imaginative play. Read books and improved fine motor skills with puzzles and shape-sorters
- Handled challenging issues with a non-verbal child by providing a consistent routine and using positive reinforcement while maintaining communication with the parents
Scheduler
Valley View Manor Nursing Home
10.2013 - 04.2014
- Managed daily scheduling, call-outs and conflicts to support full shift-coverage
- Utilized advanced scheduling-specific platforms to effectively manage appointment calendars for staff scheduling and for residents' appointments outside the facility
- Developed strong working relationships with staff and management through effective scheduling and communication skills
Customer Service Representative
DSB Insurance Agency LLC
02.2012 - 10.2013
- Answered incoming phone calls and explained product value to prospective customers and supported current policyholders
- Processed policy updates and changes accurately, ensuring all customers needs were met in a timely manner
Personal Lines Rate Technician
Preferred Mutual Insurance Company
05.2004 - 06.2011
- Ensured accuracy by carefully reviewing applications for completeness before submission to underwriters
- Managed a high volume of policies with attention to detail while consistently meeting deadlines for applications, renewals and endorsement requests
- Developed and maintained strong agent relationships through effective communication regarding new policies, updates or changes in coverages
Commercial Sales Associate
Hayes Office Products
12.1998 - 05.2004
- Processed orders for clients, ensuring accuracy and timely delivery of products
- Established strong relationships with clients through exceptional customer service and product knowledge
- Provided ongoing support to existing clients and addressed any concerns or issues promptly and professionally
- Continuously updated my personal knowledge about industry trends and attended trade shows with new product offerings
Education
Diploma - Business
South New Berlin Central School
South New Berlin, NYA.A.S. - Individual Studies/Business
SUNY Morrisville
Norwich, NY01-1991
Skills
- Friendly, Positive Attitude
- Effective Communication Skills
- Customer Service Excellence
- Strong Attention to Details and Accuracy
Education And Licenses
- A.A.S. in Individual Studies/Business, SUNY Morrisville, Norwich, NY
- Diploma, South New Berlin Central School, South New Berlin, NY
- Property & Casualty Agent (Personal Lines Only), KY, #1221944, NY, #1724778 (have not renewed since 2024)
Timeline
Teammate
Price Chopper
12.2024 - Current
Expiration Date Auditor
Catalyst Realm
01.2023 - Current
Personal Lines Agent
Rebecca Utz Allstate Insurance Agency
09.2022 - 01.2023
Account Manager/Agent in Personal Lines
Gates-Cole Insurance
03.2022 - 07.2022
Retail Sales Specialist
Spectrum (Charter Communications)
05.2021 - 03.2022
Nanny
Self-Employed
11.2019 - 05.2021
Manager
Roots & Wings (Program of Catholic Charities)
08.2018 - 01.2019
Bar Manager
VIP Lounge
10.2016 - 08.2017
Assistant Manager
Roots & Wings (Program of Catholic Charities)
10.2015 - 08.2018
Nanny
Self-Employed
04.2014 - 10.2016
Scheduler
Valley View Manor Nursing Home
10.2013 - 04.2014
Customer Service Representative
DSB Insurance Agency LLC
02.2012 - 10.2013
Personal Lines Rate Technician
Preferred Mutual Insurance Company
05.2004 - 06.2011
Commercial Sales Associate
Hayes Office Products
12.1998 - 05.2004
Diploma - Business
South New Berlin Central School
A.A.S. - Individual Studies/Business
SUNY Morrisville
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