Kendra Dickinson
Lancaster,MA
Summary
Licensed Realtor supporting buyers and sellers throughout all phases of real estate transactions. Provides accurate and detailed information to clients and company. Committed to customer service excellence.
Also have almost 20 years of experience working in high volume automotive dealerships in various positions from the Accounting Office, Finance Office, Showroom Sales and Internet Sales.
Overview
18
18
years of professional experience
Work History
Licensed Realtor
Keller Williams North Central
11.2016 - Current
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
BDC Manager
Ron Bouchards Auto Stores
08.2013 - 07.2017
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Logged customer comments in dealer management system for follow-up.
- Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
- Developed strong relationships with external vendors to secure favorable pricing structures for marketing tools and services required in BDC operations.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Internet Sales Manager
Colonial West Chevrolet
09.2011 - 12.2012
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Responded to internet inquiries and phone calls in timely matter.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
Assistant Office Manager
Colonial West Chevrolet
02.2006 - 09.2011
- Expedited title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Created centralized filing system that allowed easy access to pertinent information about each client's vehicle title status or history.
- Calculated and remitted state sales tax, service, and other charges.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Received and processed paperwork for titles, new license plates, and renewals.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to decrease in errors.
- Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Equine Business Management
Johnson & Wales University
Providence, RI05.2019
Skills
- Comparative market analysis
- Real estate marketing strategies
- CRM Tracking
- Print and Digital Advertisement
- Market monitoring
- Closings Coordination
- Negotiation expertise
- Lender relations
- Residential property sales
- Office Management
- Dealership accounting at all levels
- Vehicle Registration
- Legal Documentation
- Accuracy and Precision
- Self-Directed
- Teamwork and Collaboration
Accomplishments
- Generated more than $15 million plus in sales revenue annually.
- Consistent Top producer for the North Central Mass Association of Realtors
- 2019 Realtor of the Year
- 2020 NCMAR President's Choice Award
Timeline
Licensed Realtor
Keller Williams North Central
11.2016 - Current
BDC Manager
Ron Bouchards Auto Stores
08.2013 - 07.2017
Internet Sales Manager
Colonial West Chevrolet
09.2011 - 12.2012
Assistant Office Manager
Colonial West Chevrolet
02.2006 - 09.2011
Bachelor of Science - Equine Business Management
Johnson & Wales University
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