Kendra Dickinson
La Vernia,TX
Summary
Quality manager supporting stroke and sepsis service lines with a strong focus on process improvement, quality metrics, documentation, and team coordination. Handles root cause analyses, policy updates, and staff training to support patient safety and consistent care standards across the hospital.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Quality Manager Stroke and Sepsis Service Lines
Methodist Hospital
San Antonio, Texas
02.2026 - Current
- Conducted root cause analyses for quality events and safety concerns, identifying key areas for improvement.
- Collaborated with nursing leaders to update quality policies and procedures, ensuring alignment with best practices.
- Trained staff on quality documentation standards and regulatory expectations.
- Facilitated quality improvement initiatives at Methodist Hospital, enhancing patient safety and care standards.
Coordinator for Stroke and Sepsis Service Lines
Methodist Hospital
San Antonio, TX
10.2024 - Current
- Maintained quality system documentation, including standard operating procedures, inspection records, and audit results, to ensure compliance.
- Analyzed data from quality inspections, identifying trends and recommending process improvements.
- Tracked metrics to enhance understanding of operational processes and identify areas for improvement.
- Trained team members in quality management system requirements and best practices.
- Reviewed departmental practices and results against quality standards to ensure alignment with compliance requirements.
Emergency Room Clinical Nurse Coordinator
Methodist Hospital
San Antonio, TX
08.2023 - 05.2024
Emergency Room Nurse Level II Trauma Center
Valley Baptist Medical Center
06.2020 - 08.2023
Travel Nurse Division - ER/Trauma Positions
Aureus Medical Group
Omaha, NE
06.2017 - 05.2020
Emergency Room Nurse Level III Trauma Center
Metropolitan Methodist Hospital
San Antonio, TX
06.2015 - 06.2017
Education
Master of Science - Nursing Health Administration
University of Texas At Arlington
Arlington, TX08-2023
Bachelor of Science - Nursing
Texas A&M Health Science Center
College Station, TX05-2015
Bachelor of Science - Health
Texas A&M University
College Station, TX12-2012
Skills
- Quality Metrics
- Critical Thinking Skills
- Strategic Planning
- Operational Excellence
- Training and Development
- Documentation Management
- Quality improvement
- Patient Advocacy
- Team Collaboration
- Adaptability and Flexibility
- Problem-solving abilities
- Organizational Skills
- Project Management
- Regulatory Compliance
- Data Collection
- Excellent Communication
- Problem-Solving
Certification
American Heart Association, ACLS Certification, 07/2027, American Heart Association, BLS Certification, 07/2027, American Heart Association, PALS, 08/2026, American Heart Association, NIHSS, 11/2026, Emergency Nurse Association, TNCC Certification, 03/2028, Emergency Nurse Association, ENPC, 03/2026
Affiliations
Emergency Nurses Association, 04/2017 - Present
Timeline
Quality Manager Stroke and Sepsis Service Lines
Methodist Hospital
02.2026 - Current
Coordinator for Stroke and Sepsis Service Lines
Methodist Hospital
10.2024 - Current
Emergency Room Clinical Nurse Coordinator
Methodist Hospital
08.2023 - 05.2024
Emergency Room Nurse Level II Trauma Center
Valley Baptist Medical Center
06.2020 - 08.2023
Travel Nurse Division - ER/Trauma Positions
Aureus Medical Group
06.2017 - 05.2020
Emergency Room Nurse Level III Trauma Center
Metropolitan Methodist Hospital
06.2015 - 06.2017
Master of Science - Nursing Health Administration
University of Texas At Arlington
Bachelor of Science - Nursing
Texas A&M Health Science Center
Bachelor of Science - Health
Texas A&M University