Kendra Duncan
Muncie,IN
Summary
Friendly receptionist well-versed in coordinating paperwork, payments and information to support office operations. Goes beyond basic requirements to help senior staff be more efficient and on-task. Good at welcoming guests, answering questions and anticipating needs.
Overview
26
26
years of professional experience
Work History
Personal Contractor
Shipt Shopper
05.2023 - Current
- Shopping, customer service, delivery service, and keeping in constant communication for a 5 stare service.
- Delivered outstanding service to customers to maintain and extend relationships.
- Delivered high-quality work on time.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Front Desk Receptionist
Lykins Counseling Clinic
02.2018 - 04.2018
- Verified guest payment and contact information
- Checked patients in/out, took payments, and scheduled appointments
- Ensured reception area remained clean, organized, and presentable throughout day
- Collaborated with other departments to complete special projects as needed
- Answered incoming calls, directed them to appropriate personnel, and took messages
- Greeted visitors and provided general information about organization
Scheduler
Voss Center for Women
03.2008 - 05.2008
- Answer phones using a multi-line phone system
- Call patients to confirm/cancel/reschedule appointments
- Update patient account information
- Send patient paperwork
- Photocopy/scanning
- Data entry
- Faxing
Receptionist
Anesthesia Services LTD
05.2003 - 06.2004
- Answer phones using a multi-line phone system
- Data entry
- Taking payments over phone
- Communicating/verifying insurance companies information
- In charge of petty cash/keeping record of petty cash
- Order supplies/stocking supplies
- Photocopying/scanning
- Faxing
- In charge of incoming/outgoing mail
File Clerk
Muncie Surgical Associates
03.1999 - 05.2001
- Assisted colleagues in locating files when needed for meetings or projects
- File Doctor notes/all other paperwork in correct patient file
- Making new patient charts
- Look up patient information
Education
High School Diploma -
Wes-Del High School
Gaston, IN05.2002
Skills
- Office Organization
- Supply Management
- Mail Sorting
- File Management
- Clerical Support
- Appointment confirmation
- Multi-Line Telephone Systems
- Customer Service
- Schedule Management
Timeline
Personal Contractor
Shipt Shopper
05.2023 - Current
Front Desk Receptionist
Lykins Counseling Clinic
02.2018 - 04.2018
Scheduler
Voss Center for Women
03.2008 - 05.2008
Receptionist
Anesthesia Services LTD
05.2003 - 06.2004
File Clerk
Muncie Surgical Associates
03.1999 - 05.2001
High School Diploma -
Wes-Del High School
Similar Profiles
Monique JohnsonMonique Johnson
NA at Shipt Shopper/ ShiptNA at Shipt Shopper/ Shipt
Nicole FultonNicole Fulton
Retail Worker at Walmart Personal ShopperRetail Worker at Walmart Personal Shopper
HUSSAIN TAILORHUSSAIN TAILOR
Senior Manager at Shopper StopSenior Manager at Shopper Stop