Kendra Elder
Hamden,CT
Summary
Motivated, talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile, able to maintain focus while under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.
Overview
19
19
years of professional experience
Work History
Lab Associate
Yale New Haven Health System
New Haven, CT
01.2023 - Current
- iSet and oversaw quality assurance guidelines for laboratory work.
- Contributed to a positive laboratory culture by mentoring junior staff members and actively participating in team-building activities.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Enhanced data accuracy through meticulous record-keeping and attention to detail.
- Ensured a safe work environment by adhering to strict safety guidelines and protocols.
- Collaborated with other departments to establish cohesive laboratory operations.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Worked well in a team setting, providing support and guidance.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Managed time efficiently in order to complete all tasks within deadlines.
Floor Support Supervisor
Telerperformance
Columbia, Sc
04.2015 - 11.2022
- Assist agents with their phone calls while in production
- Handle escalated calls from customers
- Seek resolutions for our customers, so we can retain them with our company.I help manage AHT (Average Handle Time) I do this by making sure my agents are effectively and efficiently handling their calls to give the customer a good customer experience.
Customer Service Representative
Murphy Oil
07.2014 - 06.2015
- Assist customers with their check out at the register come on maintained and stopped the sales floor at all times, cleaned and maintain cleanliness of the sales floor and back rooms
- Countdown Register and money and loaded into a safe.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Shipping and Receiving Associate
Burlington Coat Factory
05.2014 - 06.2015
- Unloaded merchandise truck and had to separate the merchandise on an assembly line then had to blow the merchandise to the sales floor and stock the shelves on the sales floor process the merchandise included censoring and ticketing items and preparing them to go to the sales floor.
Phone Banker
Wells Fargo
01.2013 - 10.2013
- Assisted customers with their banking account as well as solving any issues that may have concerning their account
- Process stop payment and other request that the customer would not have access to at home
- Gave them the best customer service and made them feel valued.
President for Peer Advocate
South Carolina State University
08.2010 - 05.2011
Volunteer Microbiology Specialist
Veterans Hospital
06.2010 - 08.2010
- This was a volunteer oppornitY hat I did at the veteran hospital in West Haven Connecticut I assisted with plating bacteria in monitoring the growth of the bacteria
- I also worked with MRSA as well.I received over 85 credit hours.
Pharmacy Technician
Kerr Drug Pharmacy
06.2005 - 08.2008
- Assisted Customer with the purchase of their prescriptions
- Counted and bottled prescriptions as they were checked by the pharmacist on duty
- Spoke with Customer about their medication and explain to them how to take are used the medication properly
- Answer the questions about the medication and gave our customers great customer service and valued each one.
Education
Masters of Science - Public Health
Capella Univeristy Minneapolis
Minneapolis, MNBachelors of Science - Biology
South Carolina State University Orangeburg
Orangeburg, SC05.2011
Skills
- Project Management
- Customer Service
- Research
- General Office Skills
- Marketing & Sales
- Professional Presentation
- Event Planning
- Conflict and Resolution
- Computer Savvy
- Front-Office Operations
Timeline
Lab Associate
Yale New Haven Health System
01.2023 - Current
Floor Support Supervisor
Telerperformance
04.2015 - 11.2022
Customer Service Representative
Murphy Oil
07.2014 - 06.2015
Shipping and Receiving Associate
Burlington Coat Factory
05.2014 - 06.2015
Phone Banker
Wells Fargo
01.2013 - 10.2013
President for Peer Advocate
South Carolina State University
08.2010 - 05.2011
Volunteer Microbiology Specialist
Veterans Hospital
06.2010 - 08.2010
Pharmacy Technician
Kerr Drug Pharmacy
06.2005 - 08.2008
Masters of Science - Public Health
Capella Univeristy Minneapolis
Bachelors of Science - Biology
South Carolina State University Orangeburg