Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Emmerich

Harshaw,WI

Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Associate Account Manager

Acrisure, LLC
03.2019 - Current
  • Worked with existing and new clients to gather information for renewals and new business policies.
  • Marketed client renewals to insurance carriers.
  • Provided specialized insurance certificates.
  • Submitted policy changes to multiple insurance carriers and completed process once change received.
  • Answered incoming calls for verifications and clients. Set up orders for breakfast and lunch meetings.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted in training new employees in technical processes.
  • Managed client account relationships to ensure satisfaction and retention.
  • Analyzed client needs to provide tailored insurance solutions, driving business objectives forward.
  • Developed strong relationships with clients through regular communication and excellent customer service.

Bartender

Didi's Supper Club
11.2021 - 08.2023
  • Crafted and served a diverse range of cocktails and beverages while ensuring quality standards.
  • Managed inventory levels, conducting regular stock checks to minimize waste and optimize supplies.
  • Trained and mentored new bartenders on customer service techniques and drink preparation skills.
  • Implemented efficient workflow processes during peak hours to enhance service speed and customer satisfaction.
  • Resolved customer complaints promptly, maintaining a positive atmosphere within the establishment.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Lead Business Office Associate

Carmax
04.2018 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
  • Responded to inquiries from callers seeking information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Call Center Representative

Peoples State Bank
04.2014 - 08.2017
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

No Degree - Paralegal

Fox Valley Technical College
Appleton, WI

High School Diploma -

Lakeland Union High School
Minocqua, WI
01.2012

Skills

  • P&C Insurance License
  • Organizational Skills
  • Troubleshooting Network Issues
  • Attention to Detail
  • Verbal and Written Communication
  • Friendly and Patient
  • Customer Service Support
  • Account Administration
  • Microsoft Windows and Office
  • Customer Needs Assessment
  • Incoming Call Management
  • Highly Professional
  • Collaborative Team Player
  • Active Listening

Timeline

Bartender

Didi's Supper Club
11.2021 - 08.2023

Associate Account Manager

Acrisure, LLC
03.2019 - Current

Lead Business Office Associate

Carmax
04.2018 - 03.2019

Call Center Representative

Peoples State Bank
04.2014 - 08.2017

No Degree - Paralegal

Fox Valley Technical College

High School Diploma -

Lakeland Union High School