Kendra Enriquez
Yuma,AZ
Summary
OBJECTIVE: My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Picacho Family Dental
03.2022 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Patient Financial Services Representative
Yuma Regional Medical Center
02.2020 - 02.2022
- Assist patients with inquiries regarding account receivables and answer questions
- Review and follow up on billed claims to investigate reason for payment delays or denials by contacting the payer or researching the payer website.
- Submit appeals and corrections as necessary.
- Submit any necessary documentation for claim processing.
- Update patient’s demographic and insurance information.
- Reviews insurance claims payment to determine correct payment received.
- Receive paper correspondence from payers and respond in a timely manner.
- Checked in with patients and families to gather required information.
- Submit claims to insurance companies
- Processed refunds on credit balances to maintain positive account relationships.
- Prioritize and organize multiple tasks to meet deadlines
Patient Coordinator
Pediatric Dentistry of Yuma Dr. Cullen DMD
02.2014 - 02.2020
- Schedule appointments and maintain and update appointment calendars.
- Filed patient’s charts and pulled patient’s files
- Collect, sort, distribute, and prepare mail.
- Greet patient’s, answer and routes calls to appropriate staff.
- Obtain and verify patient insurance information, to include pre-authorizations for services.
- Maintain office supplies inventory by checking stock and ordering new supplies as needed
- Processing customer and insurance payments.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments
- Trained and monitored new office employees and took corrective action when necessary
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current
Education
Job Training Program -
Arizona Western College
Yuma, AZClerical Certificate of Completion -
01.2011
High School Diploma -
Cibola High School
Yuma, AZ01.2009
Skills
Typing speed 50 WPM
Certification
Clerical Certificate 2011
Timeline
Treatment Coordinator
Picacho Family Dental
03.2022 - Current
Patient Financial Services Representative
Yuma Regional Medical Center
02.2020 - 02.2022
Patient Coordinator
Pediatric Dentistry of Yuma Dr. Cullen DMD
02.2014 - 02.2020
Job Training Program -
Arizona Western College
Clerical Certificate of Completion -
High School Diploma -
Cibola High School
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