Kendra Escobar
Executive Assistant
Houston,TX
Summary
Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Comerica
08.2021 - Current
- Handled confidential and sensitive information with discretion and tact
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Served as a liaison between departments to facilitate effective communication throughout the company
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Coordinated high end events with over 50 high net worth attendees.
Retail Personal Banker
Comerica Bank
01.2018 - 08.2021
- Mentored new hires on company policies, systems, and best practices to ensure successful integration into the team
- Led efforts to implement mobile banking technology at the branch level, increasing client convenience while reducing operational costs
- Streamlined the loan application process for customers, resulting in faster approvals and higher customer satisfaction
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients
- Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Customer Service Representative
Comerica Bank
01.2016 - 01.2017
- Providing higher level of customer service though authentic interactions by greeting clients by name and building rapport with them.
- Diligently performed cash balancing and authentication duties to prevent loss to bank and its clients
- Introduced and referred over10 customers to Platform through routine interactions. Resulting in won business.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Branch Associate
BBVA Compass
01.2016 - 12.2016
- Played a key role in retaining clients by promptly addressing account-related issues or concerns while providing proactive solutions
- Performed banking, business administration and financial tasks to guarantee five-star service for clients
- Complied with established internal controls and policies
- Established and checked coding procedures, monitored reports and updated internal files
- Processed transactions at over 95% accuracy, preventing fraud for clients and losses to the bank.
Lead Server
Cracker Barrell Old Country Store
08.2013 - 01.2016
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Education
BBA - Business Administration And Management
University of Houston - Victoria
Victoria, TX05.2018
Skills
- Executive Support
- Schedule & calendar planning
- Business Correspondence
- Time Management
- Travel Arrangements
- Advanced MS Office Suite
- Calendar Management
- Organizational Skills
- Excel spreadsheets
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balance401k matchFlexible work hoursPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
Comerica
08.2021 - Current
Retail Personal Banker
Comerica Bank
01.2018 - 08.2021
Customer Service Representative
Comerica Bank
01.2016 - 01.2017
Branch Associate
BBVA Compass
01.2016 - 12.2016
Lead Server
Cracker Barrell Old Country Store
08.2013 - 01.2016
BBA - Business Administration And Management
University of Houston - Victoria
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