Kendra E. Stocks

· Hired to sell and promote a new product, with permission, I completed my own market research and developed a marketing plan. Within 3 months, I had the highest sales in the department and was promoted.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Led cross-departmental initiatives to streamline operations and enhance overall efficiency in sales processes.

• Collaborated with business leaders to understand priorities and convert demands into effective operational strategies that enhance teammate experience.
• Streamlined team collaboration by leveraging individual strengths in business knowledge and data expertise, while monitoring performance through outcome-driven dashboards.
• Enhanced team dynamics by fostering open communication, reinforcing collaboration, and promoting shared accountability among partners.
• Facilitated strategic planning sessions to enhance business operations.
• Collaborated with audit teams during data and analytics lifecycle reviews to ensure thorough preparation and responsiveness.
• Fostered teammate engagement through recognition of accomplishments, celebration of milestones, and reinforcement of a culture centered on trust, inclusion, and connection.

• Served as project manager and enablement partner for multiple analytics teams, supporting delivery, prioritization, and stakeholder communication.
• Co-created a structured workflow to capture, document, and prioritize business requests, improving visibility and alignment across teams.
• Developed and maintained a dynamic Tableau dashboard linked to workflow processes to strengthen reporting, transparency, and decision-making.
• Selected as SEBP Engagement Champion for Charlotte; organized and supported monthly engagement opportunities to enhance connection and teammate experience.
• Supported leaders with insights and analysis used in executive-level presentations.
• Analyzed business requirements to identify process improvements and enhance operational efficiency.

• Executive assistant to the Director of Client Insights & Analytics (EL-1), supporting leadership communications, coordination, and strategic initiatives.
• Organized and supported monthly team-building and engagement activities, many delivered virtually during COVID-19.
• Served as Scrum Master for Client Journey & Digital Analytics team, supporting agile delivery and collaboration.
• Analyzed call center metrics and prepared materials for executive presentations.
• Team lead for Lighthouse Project initiatives supporting community engagement.
• Continued professional development in SAS, Python, Adobe Experience Platform, and Tableau.

• Provided executive and operational support to the President of Investments, National Sales Director, and 13 Regional Sales Managers.
• Compiled materials for Board, Executive Management, and sales presentations, as well as onboarding and operational documentation.
• Served as primary coordinator for new associate onboarding and orientation, including logistics, communication, and end-to-end experience.
• Planned and executed large-scale engagement events including Town Halls, All Hands meetings, orientations, and top-producer conferences.
• Served as Corporate Committee member and regional lead for the BB&T Lighthouse Project, coordinating annual community engagement initiatives.

Cultivated strategic partnerships with key stakeholders to strengthen market presence in North American commercial and builders' hardware sectors.

Developed and implemented sales strategies aimed at achieving annual revenue goals and maximizing profitability.

Directed team of account managers to optimize revenue generation strategies and improve client satisfaction across $6.5M portfolio.

Managed comprehensive marketing efforts and logistics planning, ensuring seamless collaboration among team members for a prominent national exhibits.

• Led national sales initiatives to enhance market penetration and brand visibility.

• Coordinated property showings,open houses and client appreciation events to enhance client engagement.
• Conducted market research to identify trends and inform pricing strategies.
• Assisted clients in navigating real estate transactions and paperwork processes.
• Built relationships with clients through effective communication and personalized service.
• Negotiated offers and counteroffers to achieve favorable outcomes for clients.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Coordinated property showings and open houses to enhance client engagement.