Kendra Evans
Newport News,VA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Team Leader
Maximus Call Center
11.2017 - 01.2024
- Started as a customer service representative
- Dealing with insurance for the state of Massachusetts
- Trained on HIPAA laws
- Enrolling members into health plans
- Completing applications
- Educating on eligibility
- Became a Team Leader with this company as of November 2021
- Mastered great leadership skills, better communication, and goal management.
Cashier/Customer Service/Team Leader
Chick-fil-A
12.2012 - 11.2017
- Cashier; handle and take money
- Use of computer at the end of working day typing 40 words per minute
- Efficient listening skills
- Great communication with others
- Very attentive
- Time management and accuracy skills
- Certified trainee.
Education
Some College - Criminal Justice
Virginia State University
12.2015
High school or equivalent -
Hampton High School
06.2013
Skills
- Customer Service Skills
- Leadership Training
- Microsoft Office
- Data Entry
- Typing
- Communications
- Cash Handling
- Insurance Verification
- Customer Care
- HIPAA
- Leadership
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
Timeline
Team Leader
Maximus Call Center
11.2017 - 01.2024
Cashier/Customer Service/Team Leader
Chick-fil-A
12.2012 - 11.2017
Some College - Criminal Justice
Virginia State University
High school or equivalent -
Hampton High School
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