Kendra Evans
Kuna,ID
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Registered Nurse
Idaho Department of Health and Welfare
10.2024 - Current
- Led comprehensive patient assessments to develop individualized care plans based on clinical needs.
- Mentored junior nursing staff, enhancing team performance and ensuring adherence to best practices.
- Collaborated with interdisciplinary teams to optimize patient outcomes through integrated care approaches.
- Implemented evidence-based protocols to improve nursing workflows and patient safety measures.
- Advocate for patient-centered care, ensuring all interventions align with individual health goals and preferences.
- Served as a key liaison between patients, families, and physicians, ensuring timely communication of important information.
- Maintained accurate documentation of all patient interactions, upholding privacy regulations while ensuring seamless continuity of care.
- Coordinated discharge planning efforts with case managers, social workers, and other professionals to ensure smooth transitions for patients leaving the facility.
Registered Nurse
St. Luke's Labor And Delivery
11.2023 - Current
- Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
- Assisted physicians during examinations or surgical procedures.
- Provided emotional support and comfort to families during difficult times.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Acted as patient advocate and implemented total patient care through team nursing process.
Health Unit Coordinator
St Luke's Labor and Delivery
04.2022 - 11.2023
- Assisted with scheduling appointments for patients and doctors.
- Updated patient information in electronic systems according to established policies and procedures.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Provided administrative support to nursing staff as needed.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Assisted with orienting new employees to departmental procedures.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Greeted visitors and directed them to the proper area of the office.
- Verified insurance coverage prior to patient visits.
- Received requests for medical records from outside agencies or individuals.
- Maintained inventory of medical supplies and equipment in health unit.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
Patient Service Representative
Saint Alphonsus Medical Group- Emerald Clinic
05.2021 - 04.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used EPIC and Cerner EHR systems to schedule appointments.
- Balanced deposits and credit card payments each day.
- Followed document protocols to safeguard confidentiality of patient records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Master of Science - Nursing
Eagle Gate College
Boise, ID08.2023
Bachelor of Science - Health Sciences
Idaho State University
Pocatello, IDSkills
- Oversaw patient care and safety protocols
- Facilitated emotional and social support for patients
- Directed vital signs collection processes
- Supervised meticulous observation documentation
- Administered electronic recordkeeping practices
- Maintained composure in high-stress scenarios
- Conducted thorough medical assessments
- Led emergency response efforts
- Managed comprehensive data collection initiatives
- Enhanced patient satisfaction through process improvements
- Demonstrated exceptional professional bedside manner
- Optimized Epic EHR management strategies
- Implemented newborn education programs
- Patient and family advocacy
- Patient assessments
Certification
- Advanced Cardiac Life Support (ACLS)
- Neonatal Resuscitation Program (NRP)
- Fetal Monitoring
- EPIC Super User
Timeline
Senior Registered Nurse
Idaho Department of Health and Welfare
10.2024 - Current
Registered Nurse
St. Luke's Labor And Delivery
11.2023 - Current
Health Unit Coordinator
St Luke's Labor and Delivery
04.2022 - 11.2023
Patient Service Representative
Saint Alphonsus Medical Group- Emerald Clinic
05.2021 - 04.2022
Bachelor of Science - Health Sciences
Idaho State University
Master of Science - Nursing
Eagle Gate College