Kendra Farmer
Horizon
Summary
Compassionate professional experienced in customer relationship management within church and healthcare settings. Skilled in complaint resolution and data management, providing effective support to families and promoting a secure environment for children. Highly motivated to learn new skills, and a desire to take on new challenges.
Overview
33
33
years of professional experience
Work History
Children's Minister
Del Sol Church
El Paso
07.2023 - Current
- Implemented safety protocols to maintain a secure environment for children.
- Coordinated volunteer schedules to ensure adequate support during church events.
- Fostered relationships with families through regular communication and events.
- Trained and mentored new volunteers in children's ministry practices.
- Collaborated with church staff to plan community outreach programs for families.
- Planned special ceremonies, services and events in coordination with families and individuals.
- Instructed and guided individuals converting to new faith.
- Demonstrated effective leadership to the church, including managing daily operations, developing and administering the annual budget, and promoting compassionate care to members and the public.
- Prepared participants for roles in ceremonies, services or events.
- Oversaw campus management and supplies orders.
Healthcare Administrative Assistant
Willow Valley Retirement Communities
Lancaster
05.2018 - 09.2021
- Administered clerical support for all Healthcare departments, assigning and monitoring for accuracy, word processing, typing, filing, etc.
- Managed office supplies and inventory for efficient daily operations.
- Coordinated schedules of meetings, reviewed minutes for content, appearance, and timelines.
- Maintained policy and procedures manuals.
- Managed receptionists and unit clerks: hired, trained, scheduled, and monitored compliance with performance standards.
- Communicated with residents and their families to address inquiries and provide support.
- Supported team members with administrative tasks and project coordination.
- Utilized software tools to create reports and manage data effectively.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted in Department of Health surveys.
- Developed and assisted with Operation Planning sessions, divisional goals and budget.
- Organized and ordered COVID testing supplies. Assisted with testing Team Members on a weekly basis, ensuring state compliance.
Lead Concierge
Willow Valley Retirement Communities
Lancaster
10.2015 - 05.2018
- Oversaw front desk operations and maintained smooth workflow among staff members.
- Trained new concierge staff on procedures, systems, and customer service standards.
- Resolved Resident complaints efficiently to ensure satisfaction and compliance.
- Updated job knowledge by participating in educational opportunities.
- Handled mail and package deliveries, keeping items secure.
- Responsible for the Simplex Emergency Response System. Including alerting nursing, security, and 911 when necessary.
- Facilitated communication between residents and services, such as housekeeping, maintenance and dining.
- Managed office supplies and inventory for efficient daily operations.
Lead Dishwasher
Willow Valley Retirement Communities
Lancaster
05.2014 - 10.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Aviation Storekeeper
United States Naval Service
San Diego
07.1992 - 07.1996
- Managed inventory of aviation parts and supplies for operational readiness.
- Coordinated delivery and receiving of aircraft components and materials.
- Assisted in maintaining accurate records of inventory transactions and usage.
- Prepared and processed requisitions for necessary aviation equipment and supplies.
- Collaborated with maintenance teams to support aircraft repair operations.
- Implemented organizational systems for efficient storage of aviation materials.
- Responded promptly to customer inquiries regarding product availability or pricing information.
- Assisted in loading and unloading trucks with heavy equipment using equipment such as a forklift.
- Organized and labeled inventory bins according to established procedures.
- Updated database with accurate information regarding item locations within the facility.
- Verified accuracy of incoming shipments against purchase orders to ensure quality control.
- Monitored stock levels and placed orders for replenishment when necessary.
- Maintained records of all aviation related materials and supplies received, stored, issued and shipped.
- Restocked shelves with new merchandise on a regular basis to maintain sufficient supply levels.
- Identified stock discrepancies between physical count and computer records.
- Received, unpacked and inspected incoming items for defects or shortages.
Education
Some College (No Degree) - Theological Studies
Liberty University
Lynchburg, VASkills
- Volunteer coordination
- Budget administration
- Data management
- Customer relationship management
- Policy development
- Complaint resolution
- Leadership development
- Team building
- Problem solving
- Effective communication
- Training and mentoring
- Organizational skills
- Continuous improvement
- Written communication
- Task prioritization
- Professionalism
- Children's ministry
- Multitasking capacity
- Reliability
- Time management abilities
- Leadership building
Timeline
Children's Minister
Del Sol Church
07.2023 - Current
Healthcare Administrative Assistant
Willow Valley Retirement Communities
05.2018 - 09.2021
Lead Concierge
Willow Valley Retirement Communities
10.2015 - 05.2018
Lead Dishwasher
Willow Valley Retirement Communities
05.2014 - 10.2015
Aviation Storekeeper
United States Naval Service
07.1992 - 07.1996
Some College (No Degree) - Theological Studies
Liberty University
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