Hi, I’m
Kendra Ferguson
Katy,TX
Summary
I am a collaborative leader who is dedicated to partnering with coworkers to promote an engaged and empowering work environment for both customers and staff. I am detail-oriented in all aspects. I'm known to be great at building and maintaining relationships with a diverse range of people in a dynamic and fast-paced setting. I go above expectations with out overstepping in my directed position to help wherever and whenever it is needed and/or as requested .
Overview
4
years of professional experience
Work History
Clothes MentorKaty, TX
Floor Manager
03.2023 - Current
Job overview
- I like to make sure that everything is running smoothly on the sales floor.
- Coaching employees and training them on methods for handling different aspects of sales, policies, and difficult customers; as well as, mentoring team members to enhance professional development and accountability in workplace is something I see as very important for a workplace to be efficient and effective
- Overseeing employee performance, correcting problems, and increasing efficiency to maintain productivity targets Is vital in ensuring smooth operation.
- Offering hands-on assistance to customers, assessing their needs, and maintaining current knowledge of consumer preferences is my top priority be in a customer service based job, the customer ALWAYS comes first over any job in my opinion.
- Made personal recommendations for customers by sharing and demonstrating product knowledge.
- Bringing new ideas about the store layout, store policies, etc. to my supervisor is something I always love to do because a business should always be ope to change and improvement for the benefit of the customers and employees.
- I love to make lists to ensure that all team members are on the same page!
Minuti CoffeeKaty, TX
Manager
06.2021 - 04.2023
Job overview
- I managed and motivated employees to be productive and engaged in their work.
- I accomplished multiple tasks within or prior to established timeframes.
- I maintained professional, organized, and safe environment for employees and patrons.
- I resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground to ensure everyone's safety and success.
- I monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- I developed and implemented business strategies to achieve business goals and stay competitive.
- I opened and closed the store as well as monitored shift changes to uphold successful operations strategies and maximize business success.
Erickson Living At Oak CrestBaltimore, MD
Dining Services Employee
07.2019 - 03.2020
Job overview
- I delivered quality services while maintaining a friendly and welcoming environment.
- I complied with health and safety regulations, maintaining top cleanliness and organization.
- I aided the needs of the residents to ensure their safety, health, and pleasure.
- I helped in overseeing proper set-up of tables to accommodate large parties.
- I communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
- I contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- I answered customers' questions, recommended items, and recorded order information.
Education
Perry Hall High SchoolBaltimore, MD
High School Diploma
06.2021
Skills
- Motivational Leadership
- Operational Efficiency
- Stock and floor Management
- Employee Scheduling
- Special Assignments
- Forecasting Requirements
- POS Systems
- Persuasive Negotiations
- Team Management Understanding
- Customer Service Delivery
- Guest Satisfaction
- Building Customized Solutions
Helping, serving others, cooking, baking, painting, interior design, making lists, drawing, etc.
One of my God given gifts besides leading, is helping. From a young age I've loved helping people and most of my hobbies stem from that gift. I love to bake and cook for people. Seeing the satisfaction on a persons face when I serve them, whether I just made them a meal, painted a picture for them, assisted them in a task, or even just holding the door for someone; that look on a person's face when they are happy or satisfied is what I live for!
Timeline
Floor Manager
Clothes Mentor
03.2023 - Current
Manager
Minuti Coffee
06.2021 - 04.2023
Dining Services Employee
Erickson Living At Oak Crest
07.2019 - 03.2020
Perry Hall High School
High School Diploma