Summary
Overview
Work History
Education
Skills
Helping, serving others, cooking, baking, painting, interior design, making lists, drawing, etc.
Timeline
Hi, I’m

Kendra Ferguson

Katy,TX
Kendra Ferguson

Summary

I am a collaborative leader who is dedicated to partnering with coworkers to promote an engaged and empowering work environment for both customers and staff. I am detail-oriented in all aspects. I'm known to be great at building and maintaining relationships with a diverse range of people in a dynamic and fast-paced setting. I go above expectations with out overstepping in my directed position to help wherever and whenever it is needed and/or as requested .

Overview

4
years of professional experience

Work History

Clothes Mentor

Floor Manager
03.2023 - Current

Job overview

  • I like to make sure that everything is running smoothly on the sales floor.
  • Coaching employees and training them on methods for handling different aspects of sales, policies, and difficult customers; as well as, mentoring team members to enhance professional development and accountability in workplace is something I see as very important for a workplace to be efficient and effective
  • Overseeing employee performance, correcting problems, and increasing efficiency to maintain productivity targets Is vital in ensuring smooth operation.
  • Offering hands-on assistance to customers, assessing their needs, and maintaining current knowledge of consumer preferences is my top priority be in a customer service based job, the customer ALWAYS comes first over any job in my opinion.
  • Made personal recommendations for customers by sharing and demonstrating product knowledge.
  • Bringing new ideas about the store layout, store policies, etc. to my supervisor is something I always love to do because a business should always be ope to change and improvement for the benefit of the customers and employees.
  • I love to make lists to ensure that all team members are on the same page!

Minuti Coffee

Manager
06.2021 - 04.2023

Job overview

  • I managed and motivated employees to be productive and engaged in their work.
  • I accomplished multiple tasks within or prior to established timeframes.
  • I maintained professional, organized, and safe environment for employees and patrons.
  • I resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground to ensure everyone's safety and success.
  • I monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • I developed and implemented business strategies to achieve business goals and stay competitive.
  • I opened and closed the store as well as monitored shift changes to uphold successful operations strategies and maximize business success.

Erickson Living At Oak Crest

Dining Services Employee
07.2019 - 03.2020

Job overview

  • I delivered quality services while maintaining a friendly and welcoming environment.
  • I complied with health and safety regulations, maintaining top cleanliness and organization.
  • I aided the needs of the residents to ensure their safety, health, and pleasure.
  • I helped in overseeing proper set-up of tables to accommodate large parties.
  • I communicated complex requests to kitchen team, playing key roles in satisfying selective clientele.
  • I contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • I answered customers' questions, recommended items, and recorded order information.

Education

Perry Hall High School
Baltimore, MD

High School Diploma
06.2021

Skills

  • Motivational Leadership
  • Operational Efficiency
  • Stock and floor Management
  • Employee Scheduling
  • Special Assignments
  • Forecasting Requirements
  • POS Systems
  • Persuasive Negotiations
  • Team Management Understanding
  • Customer Service Delivery
  • Guest Satisfaction
  • Building Customized Solutions

Helping, serving others, cooking, baking, painting, interior design, making lists, drawing, etc.

One of my God given gifts besides leading, is helping. From a young age I've loved helping people and most of my hobbies stem from that gift. I love to bake and cook for people. Seeing the satisfaction on a persons face when I serve them, whether I just made them a meal, painted a picture for them, assisted them in a task, or even just holding the door for someone; that look on a person's face when they are happy or satisfied is what I live for!

Timeline

Floor Manager

Clothes Mentor
03.2023 - Current

Manager

Minuti Coffee
06.2021 - 04.2023

Dining Services Employee

Erickson Living At Oak Crest
07.2019 - 03.2020

Perry Hall High School

High School Diploma

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Kendra Ferguson