Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic
Kendra Fleming

Kendra Fleming

Milford,MI

Summary

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches. Skilled Area Supervisor offering 8-year record of success in Plait Pizza Co. Motivational leader and analytical problem solver with a driven and resilient approach. Proficient in General Manager and Supervisor practices and needs. High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 8-year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Energetic Area Supervisor highly effective at training staff, maximizing productivity, and controlling inventory. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Supervisor

Hungry Howie's AKA Plait Pizza Co.
Walled Lake, MI
03.2016 - 01.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted internal Inspections to verify compliance and standardization of processes across facilities.
  • Maintained shipping documentation, manifests and receipts with Google Drive and Hunger Rush INC.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Counted and balanced registers.
  • Trained, managed and motivated employees to promote professional skill development.
  • Built lasting client relationships by organizing and planning sales For big events. Having made relationships for long lasting accounts.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Oversaw daily operations in multiple locations -strong team.
  • Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
  • Directed and supervised staff performance.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Planned and coordinated promotional events to increase customer traffic at store locations.
  • Developed and implemented Drivers loading processes to simplify and maximize drivers return time
  • Developed and maintained a positive working environment for all staff members.
  • Managed payroll activities including timesheets submission and approval process. (our computers mainly maintained this once in a while we'd have to manually adjust)
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Secured company assets by verifying and auditing outbound shipments and returns.
  • Analyzed sales data from various reports to determine areas where improvements could be made.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Facilitated communication between departments within the organization to ensure successful collaboration.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Developed strategies for improving customer satisfaction ratings across all stores under my supervision.
  • Prepared reports based on documented inventory use and labor hours.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
  • Conducted regular safety audits to ensure compliance with occupational health standards.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Delegated work to staff, setting priorities and goals.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Ensured accurate inventory levels through periodic counts and cycle counting.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Monitored employee work and determined benchmarks for performance indicators.
  • Managed up to 20 employees per location, Small counts would be 4 employees. Depended on the demographic and needs of the location based off needs'
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Generated documentation and processed orders.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Supported long-term business strategies, generating guest relations feedback for process improvements.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Used Point of Sale register system to complete transactions.
  • Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered 150-200 calls per shift to assist with customer questions and concerns.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time. I was the top in the company when it came to times
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Modified existing software systems to enhance performance and add new features.

Education

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
06-2012

Skills

  • Cost Reduction
  • Continuous Improvements
  • Quality Control
  • Supply Chain Management
  • Customer Service skills
  • Inventory Control
  • Sales Monitoring
  • Sales Tracking
  • Project Planning
  • Reporting Skills
  • Project Management
  • Documentation Skills
  • Equipment Inspection
  • Safety Management
  • Product Sales
  • Business Development
  • Sales Leadership
  • Performance Monitoring
  • Needs Assessment
  • Inventory Management
  • Policy Enforcement
  • Inventory Oversight
  • Resource Planning
  • Loss Prevention
  • Goal Setting and Achievement
  • Basic Mathematics
  • Superior Work Ethic
  • Multitasking and Prioritizing

Certification

  • ServSafe certified

Accomplishments

  • Penny pinching award
  • Best in company for OTD times
  • Inventory under 1.5% variance

References

References available upon request.

Timeline

Area Supervisor

Hungry Howie's AKA Plait Pizza Co.
03.2016 - 01.2024

High School Diploma -

Grand Ledge High School

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Kendra Fleming