Kendra Flores
Concord,NH
Summary
Detail-oriented Medical Administrative Assistant with 17 years of experience across medical offices, clinics, and private practices. Expertise in medical scheduling and patient care, complemented by a strong background in administrative support, including EMR systems and patient triage. Demonstrates exceptional customer service skills and adaptability in fast-paced environments. Committed to enhancing patient experiences through efficient administrative practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
PMC Medical Group
Concord, NH
02.2024 - 11.2024
- Company Overview: ROAD is a substance abuse treatment clinic with OUD, SUD, and MAT services.
- Checking patients in and out, confirming demographics, updating insurance information, and collecting co-pays.
- Collected DAU urine samples for drug testing, tracked vitals, and roomed patients.
- Maintained accurate electronic medical records (EMR) for all patients, adhering to HIPAA regulations.
- Performed administrative tasks such as answering multi-line phone system calls, filing paperwork, and managing office supplies inventory.
- Collaborated with the billing department to resolve any coding or billing discrepancies for accurate claim submission.
- Provided exceptional customer service by addressing patient concerns promptly and effectively.
Administrative Program Assistant/ Front Desk Executive
Granite State Independent Living
Concord, NH
01.2021 - 01.2023
- Utilizing Word, Excel, and PowerPoint to prepare correspondence, compile reports, update spreadsheets, and format presentations.
- Managed and maintained executive calendars, scheduling appointments, and meetings.
- Managed a multi-line phone system, handled calls and emails for executives, providing accurate information, or redirecting inquiries to appropriate staff members.
- Provided administrative support during board meetings, including preparing meeting agendas and materials, distributing minutes, and following up on action items.
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process.
- Utilized a variety of instructional methods, such as presentations, demonstrations, and hands-on activities, to enhance the learning experience.
- Customized training materials based on individual learning styles and needs of trainees.
Health Care Worker/ Lab tech
Equality Health Center
Concord, NH
01.2017 - 01.2021
- Functioning as a patient advocate, addressing private, time-sensitive patient concerns, and ensuring patients' rights are being met.
- Listening to what patients say, with the ability to interpret such subtle indications as the tone of voice, hesitations, or incomplete responses.
- Clinical judgment, knowledge to guide patients with decisions, to give self-care advice, refer the patient to a PCP, make an appointment, or direct the patient to seek urgent care.
- Collecting and preparing diagnostic samples from in-house patients for clinical assessment according to the physician's request.
- Obtained blood specimens using venipuncture, capillary, and/or cheek swab techniques.
- Collected, analyzed, and interpreted data from various lab experiments using advanced scientific equipment.
- Managed inventory levels by monitoring stock supplies, ordering necessary materials, and maintaining organized storage areas.
- Trained new hires on proper phone etiquette and lab procedures.
Medical Assistant
Concord Otolaryngology
Concord, NH
11.2016 - 06.2018
- Assist the physician and physician assistant with setting up and escorting patients to exam rooms, interviewing patients, measuring vital signs, documenting all information in the patient's chart, and giving instructions to patients as instructed by the physician.
- Keep exam rooms clean and stocked with adequate medical supplies, maintain instruments, prepare sterilization, and log as required for scopes, autoclave, medications, oxygen, cold sterilization fluid change, etc.
- Any and all other duties, as assigned by the Clinical Coordinator or Practice Administrator.
- Created a new, more efficient filing system.
Direct Support Professional
Community Bridges
Concord, NH
10.2007 - 05.2012
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life.
- Assisted clients with daily living activities, such as bathing, dressing, grooming, and meal preparation.
- Implemented individualized care plans based on clients' specific needs and goals.
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose.
- Developed positive relationships with clients through active listening, empathy, and effective communication.
- Assisted in coordinating medical appointments, transportation, and accompanying clients during visits.
Medical Assistant / Medical Office Rep
Riverfront Medical Group
Tilton, NH
01.2008 - 01.2011
- Assisted physicians and nurses in patient examinations, procedures, and treatments.
- Recorded vital signs including blood pressure, temperature, and pulse in patients' medical records accurately.
- Dispensed medications under healthcare professionals' guidance.
- Executed basic laboratory procedures such as specimen collection, sample preparation, and routine testing.
- Delivered outstanding customer service while addressing patient concerns with empathy and professionalism.
- Assisted physicians during minor surgical procedures by providing necessary equipment.
- Trained interns on proper medical procedures, and created new, more user-friendly onboarding training manuals.
Education
Associate - Business Administration
Hesser College
Concord, NH12.2024
Diploma - Medical Assistant
Hesser College
Concord, NH01.2008
Skills
- Charting and clinical documentation
- Inter-office communication
- Multi-line phone operations
- Medical office management
- HIPAA compliance
- Inventory management
- Appointment coordination
- Patient flow management
- Patient relations
- Basic clinical procedures
- Scheduling expert
- Lab specimen handling
- Interpersonal relationship building
- Prioritizing patients
- Medical office equipment usage
- Patient care and confidentiality
- Problem-solving
- Payment collection and processing
- EMR software
- Clinical and administrative support
Certification
- Bloodborne Pathogens
- CPR
- BLS
- Adult and child AED
References
References available upon request.
Timeline
Medical Administrative Assistant
PMC Medical Group
02.2024 - 11.2024
Administrative Program Assistant/ Front Desk Executive
Granite State Independent Living
01.2021 - 01.2023
Health Care Worker/ Lab tech
Equality Health Center
01.2017 - 01.2021
Medical Assistant
Concord Otolaryngology
11.2016 - 06.2018
Medical Assistant / Medical Office Rep
Riverfront Medical Group
01.2008 - 01.2011
Direct Support Professional
Community Bridges
10.2007 - 05.2012
- Bloodborne Pathogens
- CPR
- BLS
- Adult and child AED
Associate - Business Administration
Hesser College
Diploma - Medical Assistant
Hesser College
Similar Profiles
Nong ChrangNong Chrang
Family Nurse Practitioner at PMC Medical GroupFamily Nurse Practitioner at PMC Medical Group
Samantha SookdeoSamantha Sookdeo
Referral Coordinator at PMC Medical GroupReferral Coordinator at PMC Medical Group
Rebecca DiamondRebecca Diamond
Nurse Practitioner, Addiction Management at PMC Medical GroupNurse Practitioner, Addiction Management at PMC Medical Group