Kendra Fox
MedSouth
Center Point,USA
17
years of professional experience
Detail-oriented healthcare professional with extensive experience in patient care and pharmacy operations. Proven track record in managing high volumes of tasks while ensuring confidentiality and professionalism. Expertise in data entry, communication, and customer service, contributing to improved patient experiences. Seeking to apply skills in a dynamic healthcare setting.
Work History
CPAP Specialist
5 Months- Verified medical orders for CPAP therapy, ensuring compliance with regulatory standards.
- Set up CPAP equipment for patients and provide education on its use.
- Monitored patient compliance with therapy, documenting progress to facilitate ongoing treatment adjustments.
- Troubleshoot equipment issues and fit masks properly for patients.
- Communicated with patients to provide necessary supplies and support, enhancing overall therapy effectiveness.
Coverage Determination Analyst
2 Years 3 Months- Support pharmacists in managing prior authorization processes by evaluating specific criteria and ensuring compliance.
- Communicate effectively with healthcare providers and members, maintaining professionalism in all interactions.
- Manage and prioritize a high volume of cases, ensuring timely data entry of confidential information.
- Escalate system issues to management for further review and resolution.
- Uphold patient confidentiality in all aspects of work while assisting in various ancillary duties as needed.
Front Desk Coordinator
1 Year 7 Months- Delivered exceptional service, addressing over 200 patient interactions daily to determine needs, and provide accurate assistance.
- Accurately collected, identified, and verified patient demographics and insurance information in a fast-paced environment.
- Managed multiple administrative duties: handling patient inquiries, collecting payments, and scheduling appointments efficiently.
- Drove product demonstrations and sales, effectively promoting cosmetic products and services to enhance patient satisfaction.
- Maintained the organization and security of patient records, ensuring accurate log-in protocols and verification processes.
- Handled billing inquiries and processed payments efficiently at the front desk.
- Assisted in maintaining patient records and ensuring data accuracy.
- Created and distributed weekly data reports to the CEO, leadership, and product team, contributing to informed decision-making.
- Managed patient scheduling and appointments for dermatology services.
- Coordinated communication between patients and medical staff regarding treatment plans.
Pharmacy Technician
4 Years 1 Month- Collaborated with PharmD instructors to gain foundational knowledge in pharmacy operations, medication pharmacology, and prescription processing.
- Assisted pharmacists in efficiently managing a high volume of prescriptions, while addressing and resolving customer inquiries.
- Worked cohesively with colleagues to prioritize and complete orders, to ensure optimal workflow within the pharmacy.
- Maintained accurate inventory, rotated stock, and identified and resolved discrepancies in medication counts, upholding compliance standards.
- Updated customer profiles within pharmacy systems, ensuring records reflected current demographics, allergies, and medications.
Certified Medical Assistant
5 Years 4 Months- Supported physicians with comprehensive medical assistance, including patient rooming and history documentation.
- Assisted in-office procedures such as biopsies, suture removal, and various skin treatments, ensuring high-quality patient care.
- Helped maintain accurate medical records and facilitated effective communication among healthcare staff.
Education
Diploma - Medical Assistant
High school diploma
Skills
Patient care and management
Data entry and record keeping
Customer service excellence
Effective communication
Inventory management
Office administration
Microsoft Office proficiency
Prior authorization management
Electronic health records expertise
Pharmaceutical knowledge
Customer relationship management
High-volume case management
Time management skills
Problem solving abilities
Documentation and reporting practices
Patient confidentiality compliance
Timeline
CPAP Specialist
MedSouth
03.2026 - CurrentRead More
Coverage Determination Analyst
RxBenefits, Inc
01.2023 - 04.2025Read More
Front Desk Coordinator
Total Skin & Beauty Dermatology Center
03.2021 - 10.2022Read More
Pharmacy Technician
Walgreens
12.2016 - 01.2021Read More
Certified Medical Assistant
5pts. West Foot Center
10.2009 - 02.2015Read More
Ensley High School
High school diploma
Read More
Virginia College
Diploma from Medical Assistant
Read More